First let me say that everyone who works in the kitchen are absolutely amazing and if I had my own restaurant I would definitely hire them . Also, the managers should be ashamed of themselves for not helping them and for not making sure that they have enough of help. I don't who's the General Manage isr and why he or she are never around to help but this is definitely horrible. This use to be my favorite hotel but now forget about it.
Thank you for taking the time to leave your feedback. The breakfast team is definitely fantastic and we truly appreciate all of their hard work. We hope that you will continue to stay with us in the future when the need arises!
Absolute shambles of a hotel. Do not stay here! So much to say about this hotel don’t know where to start! Firstly there’s no bellboy to help you with your luggages when you arrive so you’ll be on a wild goose chase looking for one of the 4 luggage carriers they have in the hotel and you’ve gotta do it all yourself!
If check in says 3pm then don’t expect a room until 5pm, even if you have a new born baby they’re not helpful and don’t care what do ever!
When we booked our hotel 2 weeks prior to arriving we requested a crib to be put in our room on arrival- did they do this? No. Did they give us a crib when we asked on check in? No. Did they give us one when we asked 4 hours later? No. Did they give us one when we rang from a wedding venue we were at to make sure there was one when we got back.. NO! After absolutely kicking off with a pathetic receptionist we finally managed to get some sort of crib (was absolutely disgusting-make sure you bring your own sheets) at 2am that night!!! Absolutely horrific when you have a crying baby who’s used to sleeping in a crib!
We stayed at the hotel for 3 nights and the cleaner never cleaned our room AT ALL. Never made the bed, no new towels. Just came in, emptied the bin (one of the three bins) and left extra bin liners for us. How can they not even make the bed or dust down the furniture or Hoover the room??!!! Disgusting!
They also have no food at breakfast catering to vegetarians or a halal diet so don’t even bother asking them. They couldn’t care less. Unless you wanna eat waffles for breakfast everyday I’d suggest going down the road and eating breaky at the Marriott.
The whole room was so damp. The carpet the floors everything about the room is damp, just feels disgusting to be in. Given they spent so long giving us a room at check in you’d think the room would be spotless, it wasn’t. Dirty behind the bedside cabinets, dirty bedsheets, not hoovered.
Staff are all rude and useless. No one knows anything about anything. As much as the location may be great, don’t bother staying here, go to the Marriott across the road. If you have a baby STAY AWAY from this hotel. You’ll end up traumatised and your baby will become ill like mine.
Overall a horrendous stay and would never recommend this hotel to anyone!
Thank you for taking the time to leave feedback and a rating based on your stay with us. We are terribly sorry to hear that we fell short of not only your expectations but, ours as well. Please rest assured the leaders review all surveys and take corrective action against them. We would love the opportunity to make the situation right if you could please reach out to the hotel directly and ask for the manager on duty or the general manager.
Do not stay at this hotel. I had a spider crawling on my bed. I show the manager, and she said that this is normal. The remote didn’t work. I had to keep calling for towels. I would not recommend this hotel to my worst enemy!!
Greetings! I believe we have previously reached out based on another review/survey and are looking forward to working with you to ensure the situation is made right for you!
This hotel was great for us. Good access to the GW Bridge to visit NYC without the super high rates of hotels in the city. Our room was comfortable and spacious with a full-size refrigerator and a stove, which we didn't use. The breakfast area was understaffed for the volume of guests and was often out of food, but the beds were very comfortable.
Thank you for the review and rating! We look forward to having you stay again in the future!
no carts. Zero. they have four carts for the whole hotel. we had to carry back and forth from the car three full trips coming and going.
the breakfast was lacking in diversity.
in the room the shower was slippery, the lighting for makeup was glaring and unable to tone down.
you now pay for parking $15/night
there is nothing around the hotel where you can shop or eat without long drives.
since the last trip there has been deterioration of service.
if you don't need a refrigerator, go to the Marriott nearby.
Greetings and thank you for the feedback based on your stay. We are continually working to improve our services and hospitality. We will certainly review your concerns and take necessary action. We do hope that you will continue to consider us in the future when the need arises!
