This hotel was great for us. Good access to the GW Bridge to visit NYC without the super high rates of hotels in the city. Our room was comfortable and spacious with a full-size refrigerator and a stove, which we didn't use. The breakfast area was understaffed for the volume of guests and was often out of food, but the beds were very comfortable.
Thank you for the review and rating! We look forward to having you stay again in the future!
no carts. Zero. they have four carts for the whole hotel. we had to carry back and forth from the car three full trips coming and going.
the breakfast was lacking in diversity.
in the room the shower was slippery, the lighting for makeup was glaring and unable to tone down.
you now pay for parking $15/night
there is nothing around the hotel where you can shop or eat without long drives.
since the last trip there has been deterioration of service.
if you don't need a refrigerator, go to the Marriott nearby.
Greetings and thank you for the feedback based on your stay. We are continually working to improve our services and hospitality. We will certainly review your concerns and take necessary action. We do hope that you will continue to consider us in the future when the need arises!
Got there in the late afternoon - no luggage carts, none at all. The receptionist had zero idea when one would be available. Said to sit and wait; maybe one would appear. We had to carry all our luggage ourselves.
The breakfast: terrible, worst of worsts. No hard boiled eggs, no individual containers of milk, no trays. Can't bring anything to the room easily. Had to eat breakfast out.
The shower is lethal, slippery as ice - the "rough surface" was not - we had to put a towel down in order not to slip and fall.
NOW YOU HAVE TO PAY FOR PARKING - A NEW TACTIC INTRODUCED SINCE LAST YEAR. As though this is NYC!
Not quite 'poor' but not even average compared to the many places we've stayed over the decades.
Greetings StevenB and thank you for the rating and review. We are terribly sorry to hear about the experience you had while with us but, please understand that we are engaged in consistently doing better!
Worst stay ever. Came for a long stay and got indecent hotel customer service, front desk manager and housekeeping service.
I attached pix of the room after housekeeping
Expecting much more from Hilton.
Service advertised on their website isn’t being provided.
They punish you for using the do not disturb sign by not providing housekeeping. It’s hilarious
Pool water is gloomy.
I Do not recommend it
Greetings and thank you for taking the time to leave feedback based on your time with us! We are terribly sorry to hear that you stay fell short of your expectations and ours but, please rest assured that we will review your concerns amongst the leadership team and take corrective action against them! We hope that you will give us some time to improve and then another opportunity!
We have 2 rooms after a house fire. We are staying here 5 of us between 2 rooms and have had issues getting toilet paper, tissue paper and other basic necessities. The manager Jomar Hernandez has continued to suggest we change hotels because he doesn't have any staff to clean rooms or supply basic amenities. Hoping Jomar is replaced ASAP as this is the closest location to our home that is being rebuilt.
Jomar continues to hang up the phone on us and refuses to take any action or accountability. He just keeps asking when we are checking out. He is a liability to the hotel and should be replaced immediately or this hotel will need to be shutdown given the current circumstances. He isn't fair to the rest of the hotel staff by taking no action over working them and having no organization to ensure the rooms are at least cleaned every 3 days. He is way over his head and I hope the property management company takes action quickly so this gets under control.
