We have 2 rooms after a house fire. We are staying here 5 of us between 2 rooms and have had issues getting toilet paper, tissue paper and other basic necessities. The manager Jomar Hernandez has continued to suggest we change hotels because he doesn't have any staff to clean rooms or supply basic amenities. Hoping Jomar is replaced ASAP as this is the closest location to our home that is being rebuilt.

Jomar continues to hang up the phone on us and refuses to take any action or accountability. He just keeps asking when we are checking out. He is a liability to the hotel and should be replaced immediately or this hotel will need to be shutdown given the current circumstances. He isn't fair to the rest of the hotel staff by taking no action over working them and having no organization to ensure the rooms are at least cleaned every 3 days. He is way over his head and I hope the property management company takes action quickly so this gets under control.

We checked in May 12 for a 2 night stay and requested room service to have the room cleaned the following day. We were advised that service is provided everyday depending on staff. The following morning we again requested room service at the front desk before we went out. Again, we were advised the same. When I returned later in the day I found the extent of service was clean towerls ONLY. Bed not made, garbage cans were left overflowing and dirty towels were still on the floor!!!! I immediately went to the front desk to complain to the manager Engin and he said he would contact housekeeping to come to the room to service it. I'm still waiting!!!! And the staff shortage excuse if getting a little tired. You're charging more money than ever before and you're still only give partial service!!! And don't say you don't have me registered. The room was booked by my husband R. Ingraham and I'm referring to room 711. See pictures below.