Clean rooms, Comfy beds snd pillows, quiet so i was able to work. Great breakfast every morning, friendly staff, especially Senaida, she was very friendly making sure we had everything needed at breakfast! Excellent service from check in to check out!
Thank you renaej992 for these 5 stars!
Service was awesome! Kim was attentive and kind. The room was clean. The halls were quiet and breakfast was tasty, warm and fulfilling. We will definitely be back and we are going to let all of friends and family. The location is perfect to our home town of Englewood.
Thank you for such a positive review! We absolutely love to see these 5 stars!
Overall the stay was pretty average, but the star at the hotel was Miss Senaida. The staff at the restaurant. She was very courteous and always happy and ready to help. The staff at the front desk need to be a bit more helpful since every time you call them for something they say “we don’t have it”, and they should make an attempt to help. Overall the room, the breakfast and service at the restaurant was good.
Thank you for these 5 stars!
I’m sorry ,but I can’t not give this hotel more than 2 stars .
The hotel itself is a newer Hampton Inn and nice looking ,the rooms are also new and nice .
MetLife stadium: the hotel advertise they are close to the stadium and a good choice if you are going there . Well ,non of the staff knew anything about how we could get there or come back (we asked 3 different stafff members) . One didn’t even know the stadium existed. No shuttle . Ok price if you take an Uber to the stadium,extremely expensive to take one back . If you go to a day game you can wait a bit in the shopping mall before you take an Uber back For a night game be prepared to pay usd 100-150 to get back to the hotel.
Breakfast:
Extremely chaotic ,not enough room to all the people staying in the hotel . Long lines all the time ,we didn’t even bother to eat there the last day . Grumpy staff who closed at the minute even if people were still in line .
Housekeeping:
They were supposed to come every day we were told . First day they didn’t come ,second we asked them to come . They gave us fewer towels ,no toilet paper and didn’t clean .
The lastt day when we were checking out and shouldn’t have cleaning ,they came .
The worse case was the night we came back after being out for 10hours. Our keycard didn’t work ,I went to get a new one and was told it wasn’t the card it was the lock that was empty for power (must be a normal problem as they knew without checking) … they should send and engineer. I tried to say we were 3 people sitting in the hallway with a lot of shopping bags . He said it would take 15-20 mins … we sat there exhausted in the middle of the hallway outside the room . No one came ,after 30mins I went back to the front desk . They seemed to have forgotten about the whole thing . They were friendly enough,but this wasn’t ok at all . It was close to 10 in the evening and we sat there in them hallway . They came after what was close to an hour and changed the whole lock . Again ,front desk was friendly enough,but had no knowledge about anything. I stay in hotels 7-10 days a month and has never experienced something like this before .
They could at least offered some kind of compensation.
I will never stay again and can not recommend this hotel .
Thank you for your review. We do apologize for any negative experience you may have had. We have reviewed this with our team and look forward to another opportunity soon to host you in the future for a better experience.
The breakfast was great! The slow-cooked oatmeal was delicious (and very healthy).
The dining wait staff were professional and very polite, responding to everyone’s request with a smile and “my pleasure”. Long-haired female was especially helpful !!
Thank you for your review! We do apologize we fell short of your expectations, but hope to have another opportunity to serve you in the future for that 5 star experience.
