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Kaiser_Amir
Bucharest, Romania

Worst experience in over 18 years of travels...

3.0 of 5 bubblesReviewed 27 Sept 2024
Anyone planning to stay at this hotel must take into account something which is crucial to those travelling on a budget. Which is most people, probably.

Prior to check-in, I received a lengthy message from the hotel with many useful information. Sadly, what the hotel failed to inform me was that it charges you 100$ / per night / for incidentals.

So, in my case, staying 7 nights at this hotel, I had to add 700$ to my expenses. Which I didn't. Because, in my 18 years of travelling around the world and staying in many Hiltons, I had never seen a hotel charging 100$ per night for incidentals. In 99% of cases, they hold 100$ on your card for the entire stay.

But not this Hilton!

So, me and wife reached the hotel after a 26 hours journey from Europe to New Jersey. Upon check-in, I was informed that the entire cost of the room for 7 nights - over 1.600$ - had been charged from my card. Nothing unsual until here. I had paid for the room fully and was expecting to receive my room cards, being very tired. What followed left me with a horrible experience.

I was casually informed that we will be denied getting our room, despite paying for it fully, if the 700$ deposit is not paid on the spot, through one transaction, using one credit / debit card.

As I had around 620$ left on my card, I asked if I can pay that amount and the rest with cash. I was told no.

I asked if I can pay the 700$ in the morning, using my card, after a friend has wired me the money (this was not possible instantly due to the time difference between the US and Europe). Again the answer was a cold no.

When I said I had no idea the cost of the incidentals was 100$ per night, the girl at the check-in simply smiled and said: 'I know, its very expensive'....

So, this was the welcome I got from this hotel, as a Hilton Honor member...

Fortunatly, by the time we had this unpleasent conversation at the front desk, my wife had finished a phone conversation. She had the 700$ on her card, so we paid and got our room.

The lesson I learned from this incident: there are people in the tourist industry, even in the US, who shouldn't work in this field. This incident could have been easily avoided, by postponing the charge of the incidentals for the next morning. Or, better yet, by informing the guest, prior to check-in, that the hotel policy is to charge 100$ / per night / for incidentals, in one transaction, on the spot.

Otherwise, about the location of the hotel, keep this in mind:

The bus 167-t, to Port Authority, comes once an hour most of the times. During our 7-days stay, twice it came full of passangers and the driver refused to take anyone else on board. So, if you're unlucky, you might be stranded on the side of the road, waiting to go to Manhattan, for 2 hours. Once you board the 167-t bus (ticket for zone 3 costs 5 dollars one way), you will reach Port Authority, in 20 to 40 minutes, based on traffic around the Lincoln Tunnel.

You also have the option to take the 182 bus to New York, but then the subway journey to Manhattan will be very long.

Finally, the hotel is right next to the highway and there are no shops within walking distance. We stayed on the 10th floor and we heard the cars all night.

If you want to buy food in this area, there is a Target in Hackensack. It takes 75 minutes to walk there or 20 minutes by bus.
Date of stay: September 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Hampton Inn & Suites Teaneck/Glenpointe, responded to this review
Responded 5 weeks ago
Thank you for your review and comments. We do truly value all feedback, the positive and constructive, as we use this for a tool to ensure we are always progressing. We do apologize for any miscommunication on the incidental authorization/hold on your method of payment at check in and can assure you this is not the norm of our property. We will continue to review these areas to ensure they do not repeat.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 25 September 2024 via mobile

Great hotel. Perfect location. Clean and service friendly! Just a short walk to Bruschetta for a delicious dinner.
Senaida, the breakfast host, did an amazing job at adding a special touch to breakfast area! Not your typical Hampton Inn. Breakfast!

Date of stay: September 2024
Trip type: Travelled on business
Thank Traveler60961297471
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Hampton Inn & Suites Teaneck/Glenpointe, responded to this reviewResponded 4 weeks ago

Thank you for this review! Senaida was so excited to see how much her service positively impacted your experience with us! Our team cannot wait for another opportunity to serve you in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2024 via mobile

This hotel is a great alternative for anyone not wanting to spend $$$$ to stay inside NYC. We were able to just hop on a bus that went directly to the Bus Port Authority and then you’re in Manhattan. It’s also a pretty drive into the city. I think staying outside the city saved us over $500. Just be prepared to figure out how the bus system works and all the ticket agents at the bus terminal were great and willing to help out.

Date of stay: September 2024
Trip type: Travelled as a couple
Thank chrisjones8383
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Hampton Inn & Suites Teaneck/Glenpointe, responded to this reviewResponded 4 weeks ago

Thank you for this lovely review! Our team was so excited to see how much you enjoyed your stay with us. Our team is happy to always assist with any and all information to ensure our guests experience is amazing.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2024

Great place to stay! Comfy and close to the city and medical offices for my medical appointments!!! Senaida Ana even offered me some of my gluten free favorites! What a pleasant surprise from her. She provided great service and food. Very nice.
Guy

Date of stay: September 2024
Trip type: Travelled solo
Thank guyc463
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Hampton Inn & Suites Teaneck/Glenpointe, responded to this reviewResponded 4 weeks ago

thank you for your review! We apologize we fell just short of your expectations. We will review your experience and ensure your next visit is that 5 star experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2024 via mobile

Everyone at the Homewood suites was wonderful, friendly and very helpful, from the front desk (especially Kim) to the staff at breakfast. Any request that we made, such as for extra towels, was responded to immediately. Breakfast was plentiful and fresh. The room was clean and comfortable. I highly recommend this wonderful hotel.

Date of stay: August 2024
Trip type: Travelled with family
Thank Mshorstein
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Hampton Inn & Suites Teaneck/Glenpointe, responded to this reviewResponded 17 September 2024

Thank you for this positive review! We hope for another opportunity to host you again soon!

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Reviewed 31 August 2024

Exceptional service plus very friendly and competent/qualified staff. Minire in breakfas serving staff went out of her way to make me fell welcome and comfortable like at a home away from home. Loved it here! 🤩🤩🤩l will highly recommend this hotel to all and family !!!

Date of stay: August 2024
Trip type: Travelled on business
Thank Oc M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Hampton Inn & Suites Teaneck/Glenpointe, responded to this reviewResponded 17 September 2024

Thank you for such a wonderful comment!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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