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Mshorstein
Jacksonville, Florida

Excellent hotel

5.0 of 5 bubblesReviewed 30 Aug 2024via mobile
Everyone at the Homewood suites was wonderful, friendly and very helpful, from the front desk (especially Kim) to the staff at breakfast. Any request that we made, such as for extra towels, was responded to immediately. Breakfast was plentiful and fresh. The room was clean and comfortable. I highly recommend this wonderful hotel.
Date of stay: August 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Hampton Inn & Suites Teaneck/Glenpointe, responded to this review
Responded 3 weeks ago
Thank you for this positive review! We hope for another opportunity to host you again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews breakfast staff front desk awesome customer service the breakfast area parking garage is the entire staff clean rooms beautiful hotel a great stay enjoyed my stay complimentary breakfast camille nyc highway
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Reviewed 31 August 2024

Exceptional service plus very friendly and competent/qualified staff. Minire in breakfas serving staff went out of her way to make me fell welcome and comfortable like at a home away from home. Loved it here! 🤩🤩🤩l will highly recommend this hotel to all and family !!!

Date of stay: August 2024
Trip type: Travelled on business
Thank Oc M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Hampton Inn & Suites Teaneck/Glenpointe, responded to this reviewResponded 3 weeks ago

Thank you for such a wonderful comment!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2024

Very clean well kept establishment with professional staff members. Kim was very accommodating personable. I liked that (while we were being assisted) she acknowledged guests that were leaving by thanking them & wishing them well. I would definitely recommend this Hampton Inn to others. Thank you

Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Teresa L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Hampton Inn & Suites Teaneck/Glenpointe, responded to this reviewResponded 3 weeks ago

Thank you for these incredible 5 stars! We are all looking forward to another opportunity to host you again soon!

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Reviewed 25 August 2024

I just want to extend my deepest gratitude to the kindness and support of the staff/ employees here. I am recovering from a kidney transplant before I got my new kidney, I was leaving here very early in the morning to go to dialysis, and everyone here from housekeeping to the front desk agents were so very kind and attentive to my needs. But one person in particular, Kim at the front desk has been so incredibly supportive and kind. My husband and I have stayed at this property many times before and Kim has always been the one to help us and make sure everything is running smoothly. When I came here to recover , I needed and extra pillow and extra washcloths, and Kim personally delivered not 1 pillow but 2 because she knew it would be helpful.
Her ability to think a head and anticipate what the guest will need is incredible. And she’s just so kind! She is top notch and treats all of the guests here with kindness and courtesy and compassion. Kim is an amazing asset to this property!

Date of stay: July 2024
Trip type: Travelled with family
Thank Erin S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Hampton Inn & Suites Teaneck/Glenpointe, responded to this reviewResponded 25 August 2024

Thank you for this positive review Y9735SFerins!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2024

Excellent stay. The front desk is extremely helpful and genuinely wants to know that your stay is a good one, my room, 1223, is beautiful and spotlessly clean. The lobby area is als spotless and relaxing. I will definitely stay here again when I’m in the area.

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kimberly B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Hampton Inn & Suites Teaneck/Glenpointe, responded to this reviewResponded 25 August 2024

Thank you for this incredible review! We love to see how much you enjoyed the overall experience with us and hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2024

Fantastic hotel and the staff is amazing! Lenny at the front desk provided an outstanding level of service that has surpassed my experience at every other Hilton property at which I’ve stayed (and I travel EVERY week of the year). Cannot say enough good things about him and this establishment. Well Done!!

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mark H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Hampton Inn & Suites Teaneck/Glenpointe, responded to this reviewResponded 25 August 2024

Thank you markhX1214EU for this review! We absolutely love to see how much you enjoyed your experience with us. We hope to see you return again soon!

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