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Cruiser33552815934

Very nice, highly recommend.

5.0 of 5 bubblesReviewed 17 Jun 2023
Very nice. Great value. Breakfast was VERY good. Scrambled eggs, sausage, potatoes, waffles, cereal, danishes, juice, coffee. All good quality unlike alot of hotels food. Very clean and modern. Great shower, nice beds and pillows. Indoor Pool was kind of small but nice, comfortable chairs. Fast free valet parking. Right across from the Marriott. Also steps away from the clean NJ transit bus that takes you right into times square for $4.50(apx 30 minute ride)
Date of stay: June 2023
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hampton Inn & Suites Teaneck/Glenpointe, responded to this review
Responded 18 Jun 2023
Hello! We greatly appreciate your positive review and feedback! So glad you were able to enjoy your time in the city! Please think of us for any future travels! Our breakfast is calling your name!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews breakfast staff front desk awesome customer service the breakfast area parking garage is the entire staff clean rooms beautiful hotel a great stay enjoyed my stay complimentary breakfast camille nyc highway
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Reviewed 5 June 2023

WARNING: FILTHY ROOMS

I have stayed at this hotel Oct of 2021 and it was clean and well kept. However, as of June 2023 this hotel has seriously gone downhill. We booked a one week stay and upon check in each room we were issued was disgusting.

The first room we received keys for had a giant yellow stain on the sheets. The second room had stains on the bedding, hair and filth. The third room had crusty material on the bed skirt. The fourth room had stains on the bed skirt and the rolling pull out cushion to sit on had something that spilled and was running down it.

These rooms are FILTHY! I had my two young children with me and had to find new lodging at 10pm on arrival night.

The floors were also carpeted and the corners of the room and around the bed were clearly never cleaned.

Parking was also an issue. Yes, they do provide valet parking, but traveling with kids, I need access to the extra baby items in my car. I also prefer to park my own vehicles. They suggested I park at the hotel across the street and walk back. If I wanted to park at the Marriott, I would have booked at the Marriott.

Date of stay: June 2023
Trip type: Travelled with family
1  Thank Juliet12783
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hampton Inn & Suites Teaneck/Glenpointe, responded to this reviewResponded 10 June 2023

Greetings Juliet, Thank you for taking the time to share your experience while with us. We are terribly sorry to hear about the issues that you had and they are not customary for an experience of our guests. Please rest assured that we will work with the appropriate teams and take corrective action. We certainly hope that you will give us another opportunity in the future and we will show you a brilliant stay. If you have any additional feedback or concerns, please feel free to reach out and we will be happy to help!

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Reviewed 17 April 2023

Hotel is right over the line in NJ Great if you are going to Yankee Stadium. I went to Ft Lee and ArthurAve. Check in was easy Dimitri was fast and even gave me a disposable razor because I forgot mine. Hotel is very clean and parking was free and easy. The staff work really hard to provide a free breakfast in the morning. I would recommend this Hotel and will return myself.

Room tip: Pool and fitness center great for families traveling with kids also free breakfast.
Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank John R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hampton Inn & Suites Teaneck/Glenpointe, responded to this reviewResponded 18 April 2023

Thank you for the positive rating and review! It was a pleasure having you and we will certainly share the feedback with Dimitri! Please come back and see us again in the future when you are in the area!

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Reviewed 7 February 2023 via mobile

Overall, it was a good stay. It was very clean (I have diagnosed OCD and extremely high standards). That is enough for me to give a place five stars.

There were some mildly annoying problems that could be helpful to know about, but not enough to lower the star rating. The first is that I was not allowed to check in because my husband booked the rooms (with my credit card). I’ve never had that happen before and it was unexpectedly inconvenient. If you are booking for someone, I think it is important to know that you must be present.

The second is again a very minor infraction, but good to know about to plan ahead. There was no water in the gym. There was a water dispenser, but the water tank had been removed, so make sure to bring my a water bottle with you. They have pelotons at the gym which was a very happy surprise.

I’d stay here again for sure.

Room tip: Bring white noise if it is windy- you can hear the wind pretty loudly
Date of stay: February 2023
Trip type: Travelled with family
Thank Rebekahbethany
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hampton Inn & Suites Teaneck/Glenpointe, responded to this reviewResponded 7 February 2023

Thank you for the feedback and rating! We are glad that you mostly enjoyed your stay and hopefully understand the security protocol that we need to follow for the reservations as part of ensuring safety and security for our guests! Please reach out if you have anything additional and we will be happy to assist you further!

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Reviewed 5 February 2023 via mobile

Booked two nights at this hotel during the terrible freeze of the NY tri-state area. Upon check in, I had a sense that things would be off. I asked the front desk about parking and he tells me that I can park across the street (in the Marriott’s parking lot) for free or in the hotel enclosed lot for $15 a day. Why would I park at a different hotel (that prominently displays signs that unlawfully parked cars would be towed) and be charged for parking at the hotel I am staying at? The answer was “that’s what it is”.

10 degree weather and the 2-queen room cannot get above 69 degrees with a significant bitter cold draft near the window. Looking to get into bed and warm up, the beds do not have blankets or comforters and none available in the closet! They only put two white sheets on the bed. I’ve heard that some hotels have started doing this to cut down on the time that Housekeeping spends in each room and to save money on laundry, but on the coldest nights of the year, not having a blanket in the room was horrible. Go take a hot shower. Oh, no fan or heat in the bathroom!

Not a true Hilton experience - a super no-frills hotel. Yes, it was half of the price of the Marriott across the street but you get what you pay for.

Room tip: The 167 from Port Authority is right outside.
Date of stay: February 2023
Trip type: Travelled with family
Thank MTBDance
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hampton Inn & Suites Teaneck/Glenpointe, responded to this reviewResponded 6 February 2023

Greetings! We are very sorry to hear that we fell short of your expectations! Please feel free to reach out to the hotel and ask for the manager on duty as we would love to review your experience and have an opportunity to make it right. Thank you and looking forward to hearing from you!

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Reviewed 4 February 2023

We tried several times to talk and explain the situation to the hotel directly. But the hotel refused to understand my case and responded in a simply rude manner.
If you want to reevaluate the situation, just send a different return than the ones you have sent so far, refusing the request.
Confirmation Number: 87529580

Room tip: Never go this hotel.
Date of stay: February 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank alanqsousa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hampton Inn & Suites Teaneck/Glenpointe, responded to this reviewResponded 7 February 2023

Greetings! We appreciate you reaching out in regard to your upcoming stay. At this time, we have corresponded back and forth via the original booking tool and have made the adjustments to your reservation. If you need further assistance, please reach out directly to the property and we will be happy to help.

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