Hotel is right over the line in NJ Great if you are going to Yankee Stadium. I went to Ft Lee and ArthurAve. Check in was easy Dimitri was fast and even gave me a disposable razor because I forgot mine. Hotel is very clean and parking was free and easy. The staff work really hard to provide a free breakfast in the morning. I would recommend this Hotel and will return myself.
Thank you for the positive rating and review! It was a pleasure having you and we will certainly share the feedback with Dimitri! Please come back and see us again in the future when you are in the area!
Overall, it was a good stay. It was very clean (I have diagnosed OCD and extremely high standards). That is enough for me to give a place five stars.
There were some mildly annoying problems that could be helpful to know about, but not enough to lower the star rating. The first is that I was not allowed to check in because my husband booked the rooms (with my credit card). I’ve never had that happen before and it was unexpectedly inconvenient. If you are booking for someone, I think it is important to know that you must be present.
The second is again a very minor infraction, but good to know about to plan ahead. There was no water in the gym. There was a water dispenser, but the water tank had been removed, so make sure to bring my a water bottle with you. They have pelotons at the gym which was a very happy surprise.
I’d stay here again for sure.
Thank you for the feedback and rating! We are glad that you mostly enjoyed your stay and hopefully understand the security protocol that we need to follow for the reservations as part of ensuring safety and security for our guests! Please reach out if you have anything additional and we will be happy to assist you further!
Booked two nights at this hotel during the terrible freeze of the NY tri-state area. Upon check in, I had a sense that things would be off. I asked the front desk about parking and he tells me that I can park across the street (in the Marriott’s parking lot) for free or in the hotel enclosed lot for $15 a day. Why would I park at a different hotel (that prominently displays signs that unlawfully parked cars would be towed) and be charged for parking at the hotel I am staying at? The answer was “that’s what it is”.
10 degree weather and the 2-queen room cannot get above 69 degrees with a significant bitter cold draft near the window. Looking to get into bed and warm up, the beds do not have blankets or comforters and none available in the closet! They only put two white sheets on the bed. I’ve heard that some hotels have started doing this to cut down on the time that Housekeeping spends in each room and to save money on laundry, but on the coldest nights of the year, not having a blanket in the room was horrible. Go take a hot shower. Oh, no fan or heat in the bathroom!
Not a true Hilton experience - a super no-frills hotel. Yes, it was half of the price of the Marriott across the street but you get what you pay for.
Greetings! We are very sorry to hear that we fell short of your expectations! Please feel free to reach out to the hotel and ask for the manager on duty as we would love to review your experience and have an opportunity to make it right. Thank you and looking forward to hearing from you!
We tried several times to talk and explain the situation to the hotel directly. But the hotel refused to understand my case and responded in a simply rude manner.
If you want to reevaluate the situation, just send a different return than the ones you have sent so far, refusing the request.
Confirmation Number: 87529580
Greetings! We appreciate you reaching out in regard to your upcoming stay. At this time, we have corresponded back and forth via the original booking tool and have made the adjustments to your reservation. If you need further assistance, please reach out directly to the property and we will be happy to help.
Sheets do not fit mattresses and come off during the night, subpar pillows, shampoo and conditioner dispensers were empty, bathroom door does not lock and would not even remain in closed sliding position, pubic hair on the mattress, subpar breakfast, expensive parking, noise from adjacent rooms, and expensive rates considering these various issues. Very disappointed overall and shocked that Hilton would put their name on this.
Greetings! Thank you very much for bringing these items to our attention. We are truly sorry that we fell short of your expectations as well as ours. Our goal is for no guest to have issues as these and more importantly not to leave upset. Please feel free to reach out to the hotel and ask to speak with the manager on duty and they will be more than happy to help with making this right for you!
