Booked two nights at this hotel during the terrible freeze of the NY tri-state area. Upon check in, I had a sense that things would be off. I asked the front desk about parking and he tells me that I can park across the street (in the Marriott’s parking lot) for free or in the hotel enclosed lot for $15 a day. Why would I park at a different hotel (that prominently displays signs that unlawfully parked cars would be towed) and be charged for parking at the hotel I am staying at? The answer was “that’s what it is”.

10 degree weather and the 2-queen room cannot get above 69 degrees with a significant bitter cold draft near the window. Looking to get into bed and warm up, the beds do not have blankets or comforters and none available in the closet! They only put two white sheets on the bed. I’ve heard that some hotels have started doing this to cut down on the time that Housekeeping spends in each room and to save money on laundry, but on the coldest nights of the year, not having a blanket in the room was horrible. Go take a hot shower. Oh, no fan or heat in the bathroom!

Not a true Hilton experience - a super no-frills hotel. Yes, it was half of the price of the Marriott across the street but you get what you pay for.

We tried several times to talk and explain the situation to the hotel directly. But the hotel refused to understand my case and responded in a simply rude manner.
If you want to reevaluate the situation, just send a different return than the ones you have sent so far, refusing the request.
Confirmation Number: 87529580

Sheets do not fit mattresses and come off during the night, subpar pillows, shampoo and conditioner dispensers were empty, bathroom door does not lock and would not even remain in closed sliding position, pubic hair on the mattress, subpar breakfast, expensive parking, noise from adjacent rooms, and expensive rates considering these various issues. Very disappointed overall and shocked that Hilton would put their name on this.