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MTBDance
McKinney, Texas

Low budget, no frills experience.

2.0 of 5 bubblesReviewed 4 Feb 2023via mobile
Booked two nights at this hotel during the terrible freeze of the NY tri-state area. Upon check in, I had a sense that things would be off. I asked the front desk about parking and he tells me that I can park across the street (in the Marriott’s parking lot) for free or in the hotel enclosed lot for $15 a day. Why would I park at a different hotel (that prominently displays signs that unlawfully parked cars would be towed) and be charged for parking at the hotel I am staying at? The answer was “that’s what it is”.

10 degree weather and the 2-queen room cannot get above 69 degrees with a significant bitter cold draft near the window. Looking to get into bed and warm up, the beds do not have blankets or comforters and none available in the closet! They only put two white sheets on the bed. I’ve heard that some hotels have started doing this to cut down on the time that Housekeeping spends in each room and to save money on laundry, but on the coldest nights of the year, not having a blanket in the room was horrible. Go take a hot shower. Oh, no fan or heat in the bathroom!

Not a true Hilton experience - a super no-frills hotel. Yes, it was half of the price of the Marriott across the street but you get what you pay for.
Date of stay: February 2023
Room Tip: The 167 from Port Authority is right outside.
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hampton Inn & Suites Teaneck/Glenpointe, responded to this review
Responded 6 Feb 2023
Greetings! We are very sorry to hear that we fell short of your expectations! Please feel free to reach out to the hotel and ask for the manager on duty as we would love to review your experience and have an opportunity to make it right. Thank you and looking forward to hearing from you!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews breakfast staff front desk awesome customer service the breakfast area parking garage is the entire staff clean rooms beautiful hotel a great stay enjoyed my stay complimentary breakfast camille nyc highway
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Reviewed 4 February 2023

We tried several times to talk and explain the situation to the hotel directly. But the hotel refused to understand my case and responded in a simply rude manner.
If you want to reevaluate the situation, just send a different return than the ones you have sent so far, refusing the request.
Confirmation Number: 87529580

Room tip: Never go this hotel.
Date of stay: February 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank alanqsousa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hampton Inn & Suites Teaneck/Glenpointe, responded to this reviewResponded 7 February 2023

Greetings! We appreciate you reaching out in regard to your upcoming stay. At this time, we have corresponded back and forth via the original booking tool and have made the adjustments to your reservation. If you need further assistance, please reach out directly to the property and we will be happy to help.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2023

Sheets do not fit mattresses and come off during the night, subpar pillows, shampoo and conditioner dispensers were empty, bathroom door does not lock and would not even remain in closed sliding position, pubic hair on the mattress, subpar breakfast, expensive parking, noise from adjacent rooms, and expensive rates considering these various issues. Very disappointed overall and shocked that Hilton would put their name on this.

Date of stay: January 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Aron S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hampton Inn & Suites Teaneck/Glenpointe, responded to this reviewResponded 3 February 2023

Greetings! Thank you very much for bringing these items to our attention. We are truly sorry that we fell short of your expectations as well as ours. Our goal is for no guest to have issues as these and more importantly not to leave upset. Please feel free to reach out to the hotel and ask to speak with the manager on duty and they will be more than happy to help with making this right for you!

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Reviewed 2 February 2023

Needing bathroom repaired because toilet would not flush. I was offered to go downstairs and use their plunger. Otherwise I would have to wait until 9:00 AM next morning. I was told I could get a room in the AM if toilet is not repaired.

Date of stay: January 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank navib
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hampton Inn & Suites Teaneck/Glenpointe, responded to this reviewResponded 3 February 2023

Greetings and thank you for taking the time to leave feedback and a rating from your stay with us! We are terribly sorry to hear about your experience while with us! Please rest assured that we are consistently working to improve our processes and guest experience. We will review this with the appropriate teams and ensure that we do better in the future. Should you have any additional questions or concerns, please do not hesitate to reach out and we will be happy to help!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2023

Best value hotel ! Exceeded our expectations . It was very clean and updated (the hotel is new c the cafe is beautiful ) , the kids enjoyed the pool very much , the breakfast was great & the staff was beyond fantastic . Saneda , Anna & Camille of their cafe made us feel very welcome and we’re so accommodating . They even surprised our kids with a birthday treat and sang them happy birthday which made their day ! I will be sure to come back . I highly recommend you to book them !

Date of stay: January 2023
    • Value
    • Location
    • Service
Thank Hazel S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hampton Inn & Suites Teaneck/Glenpointe, responded to this reviewResponded 31 January 2023

Thanks for the rating and review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2023 via mobile

The facility was nice, clean, orderly and all of the staff was very professional. I really appreciated the breakfast team with Ms Camille, Ana and Senada! They were very helpful, especially Ms Camille…she even went out of her way to check on mayonnaise for us. She was an absolute joy engaging with. The Bacon was my favorite and delicious! The service overall was fantastic. Too bad we couldn’t stay longer, but our track team will keep this location on our radar for future travels. Thx for a pleasant stay!!

Room tip: The gym facility is 24hrs #️⃣LoveIt, there’s a pool, 2 sides that serves breakfast so it’s not over crowded. Service/Staff were awesome!
Date of stay: December 2022
Trip type: Travelled on business
Thank Tia D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hampton Inn & Suites Teaneck/Glenpointe, responded to this reviewResponded 31 January 2023

Thanks Tia! We hope that you and the track team get to visit again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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