Needing bathroom repaired because toilet would not flush. I was offered to go downstairs and use their plunger. Otherwise I would have to wait until 9:00 AM next morning. I was told I could get a room in the AM if toilet is not repaired.
Greetings and thank you for taking the time to leave feedback and a rating from your stay with us! We are terribly sorry to hear about your experience while with us! Please rest assured that we are consistently working to improve our processes and guest experience. We will review this with the appropriate teams and ensure that we do better in the future. Should you have any additional questions or concerns, please do not hesitate to reach out and we will be happy to help!
Best value hotel ! Exceeded our expectations . It was very clean and updated (the hotel is new c the cafe is beautiful ) , the kids enjoyed the pool very much , the breakfast was great & the staff was beyond fantastic . Saneda , Anna & Camille of their cafe made us feel very welcome and we’re so accommodating . They even surprised our kids with a birthday treat and sang them happy birthday which made their day ! I will be sure to come back . I highly recommend you to book them !
Thanks for the rating and review!
The facility was nice, clean, orderly and all of the staff was very professional. I really appreciated the breakfast team with Ms Camille, Ana and Senada! They were very helpful, especially Ms Camille…she even went out of her way to check on mayonnaise for us. She was an absolute joy engaging with. The Bacon was my favorite and delicious! The service overall was fantastic. Too bad we couldn’t stay longer, but our track team will keep this location on our radar for future travels. Thx for a pleasant stay!!
Thanks Tia! We hope that you and the track team get to visit again!
Camille. Senaida, Esther and the whole staff were so nice and accommodating, they made sure everything is going smoothly in the breakfast nook.
Camille even went to the other side of the bldg to get me some dark roast coffee.
Thank you for your feedback and rating! Service is definitely our passion!
Camille, Senaida and Esther have made our stay spectacular, they showered the atmosphere with warm hospitality, came check us out every so often, kept the food warm and the place clean. Thank you all and we would visit again.
We really appreciate you taking the time to rave about the team! We cant wait to have you back!
