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navib
Terre Haute, Indiana

Toilet not working. No immediate remedy offered

1.0 of 5 bubblesReviewed 1 Feb 2023
Needing bathroom repaired because toilet would not flush. I was offered to go downstairs and use their plunger. Otherwise I would have to wait until 9:00 AM next morning. I was told I could get a room in the AM if toilet is not repaired.
Date of stay: January 2023
5.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hampton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hampton Inn & Suites Teaneck/Glenpointe, responded to this review
Responded 2 Feb 2023
Greetings and thank you for taking the time to leave feedback and a rating from your stay with us! We are terribly sorry to hear about your experience while with us! Please rest assured that we are consistently working to improve our processes and guest experience. We will review this with the appropriate teams and ensure that we do better in the future. Should you have any additional questions or concerns, please do not hesitate to reach out and we will be happy to help!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews breakfast staff front desk awesome customer service the breakfast area parking garage is the entire staff clean rooms beautiful hotel a great stay enjoyed my stay complimentary breakfast camille nyc highway
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36 - 41 of 625 reviews
Reviewed 10 January 2023

Best value hotel ! Exceeded our expectations . It was very clean and updated (the hotel is new c the cafe is beautiful ) , the kids enjoyed the pool very much , the breakfast was great & the staff was beyond fantastic . Saneda , Anna & Camille of their cafe made us feel very welcome and we’re so accommodating . They even surprised our kids with a birthday treat and sang them happy birthday which made their day ! I will be sure to come back . I highly recommend you to book them !

Date of stay: January 2023
    • Value
    • Location
    • Service
Thank Hazel S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hampton Inn & Suites Teaneck/Glenpointe, responded to this reviewResponded 31 January 2023

Thanks for the rating and review!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2023 via mobile

The facility was nice, clean, orderly and all of the staff was very professional. I really appreciated the breakfast team with Ms Camille, Ana and Senada! They were very helpful, especially Ms Camille…she even went out of her way to check on mayonnaise for us. She was an absolute joy engaging with. The Bacon was my favorite and delicious! The service overall was fantastic. Too bad we couldn’t stay longer, but our track team will keep this location on our radar for future travels. Thx for a pleasant stay!!

Room tip: The gym facility is 24hrs #️⃣LoveIt, there’s a pool, 2 sides that serves breakfast so it’s not over crowded. Service/Staff were awesome!
Date of stay: December 2022
Trip type: Travelled on business
Thank Tia D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hampton Inn & Suites Teaneck/Glenpointe, responded to this reviewResponded 31 January 2023

Thanks Tia! We hope that you and the track team get to visit again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2022

Camille. Senaida, Esther and the whole staff were so nice and accommodating, they made sure everything is going smoothly in the breakfast nook.
Camille even went to the other side of the bldg to get me some dark roast coffee.

Date of stay: December 2022
Trip type: Travelled as a couple
Thank John D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hampton Inn & Suites Teaneck/Glenpointe, responded to this reviewResponded 31 January 2023

Thank you for your feedback and rating! Service is definitely our passion!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2022

Camille, Senaida and Esther have made our stay spectacular, they showered the atmosphere with warm hospitality, came check us out every so often, kept the food warm and the place clean. Thank you all and we would visit again.

Date of stay: December 2022
Trip type: Travelled with family
Thank tangentlin8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hampton Inn & Suites Teaneck/Glenpointe, responded to this reviewResponded 31 January 2023

We really appreciate you taking the time to rave about the team! We cant wait to have you back!

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Reviewed 19 December 2022 via mobile

We had a very nice stay. Camilla was very kind and attentive. She made sure we had everything we needed with a smile. The staff manager also helped us get a room with early check in after we were exhausted from our travels. Highly recommend.

Date of stay: December 2022
Trip type: Travelled with family
Thank 402rachaelp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hampton Inn & Suites Teaneck/Glenpointe, responded to this reviewResponded 31 January 2023

Thanks for the feedback! Please reach out if you need any assistance in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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