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SouthwoodTruck
Syracuse, New York

Nice stay

4.0 of 5 bubblesReviewed 4 Aug 2022via mobile
Stayed overnight. Room was clean and spacious. WiFi worked well. There is plenty of free parking outside. There is a restaurant adjacent to the hotel but I did not visit. Paid breakfast was offered and it was good. The staff was courteous and helpful. The hotel is showing a bit of its age and will look much better if they remove the carpets especially in the hallways. I would stay again.
Date of stay: August 2022
Trip type: Travelled solo
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All reviews room was clean great bed check in was quick front desk person would stay again nice stay ruby maintenance
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6 - 11 of 298 reviews
Reviewed 4 July 2022 via mobile

The worst hotel in the area. There is barely anything for breakfast which they say is complimentary. The front desk lies to you and says the pool is closed due to some issue when you call and ask when there are people in the pool. It’s pretty ridiculous actually. Horrible!!!!! Don’t recommend anyone staying here.

Room tip: No breakfast
Date of stay: July 2022
Trip type: Travelled with family
1  Thank havan3129
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 July 2022

Check in: efficient, nice, stopped personal conversation and helped me

Room: very clean and GREAT BED! Organized with lots of places to charge electronics, nice tv, air worked well

Noise: loud but I slept. Lots of children, babies crying, doors slamming etc

Breakfast: negligible; store bought muffins, breakfast bars, apple juice

Checkout: easy and fast

Cost: better than most places in area but still expensive with pool closed and breakfast

Date of stay: July 2022
Trip type: Travelled as a couple
1  Thank francest869
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 May 2022

Clean & spacious rooms, located in a relatively quieter area.
Staff is very helpful too.

Breakfast options could be better (served through a satellite on-premise starbucks outlet).

Fitness center is pretty small (limited equipment).

Convenient parking available on-premise.

All in all, a good stay.

Date of stay: April 2022
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank Aikrish
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Courtyard by Marriott, Guest Services / Front Office at Courtyard Somerset, responded to this reviewResponded 6 May 2022

Thank you for your valuable feedback. It is greatly appreciated.

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Reviewed 8 April 2022

I had a lovely experience at this hotel. I arrived late night and the front desk person was very warm and friendly. I was given a room at the end of the hall and didn't hear a single person. The building is a bit older but all the furnishings were new and the bed was very comfortable. I would recommend this hotel to anyone.

Date of stay: March 2022
    • Location
    • Rooms
    • Service
2  Thank Save1star
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Courtyard by Marriott, Guest Services / Front Office at Courtyard Somerset, responded to this reviewResponded 9 April 2022

Thank you for your valuable feedback. We look forward to your next visit with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2021 via mobile

Pros: Great Staff, nice location, clean

Negatives: Old. I am surprised this is still a Marriott property. The toilets flush slowly. The carpet is old and has a musty smell. Some of the thermostats don’t work. The bathrooms, beds, couches all seem to be 10+ years old.

As for the breakfast, it is Courtyard. I don’t expect complimentary breakfasts. On the weekend there was a free coffee and a prepackaged muffin. During the week the Starbucks has good coffee and food at a reasonable price (for Starbucks).

Overall, they need to invest in the facility and update the entire property.

Date of stay: October 2021
Trip type: Travelled with family
Thank TravelingRADMD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisa Braxton, Guest Services / Front Office at Courtyard Somerset, responded to this reviewResponded 7 October 2021

We appreciate your feedback and are always working to improve.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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