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Kevin B

Front desk went above and beyond

5.0 of 5 bubblesReviewed 13 Jun 2021via mobile
The staff at the front desk went above and beyond to help us with everything we needed for our stay , especially Lisa . Without her our trip would have been very different , she was able to help us get the proper room for our family , despite my mistake and the hotel being sold out . We will be returning the next time we are in town . Thank you !
Date of stay: June 2021
Trip type: Travelled with family
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    Reviews (297)
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    All reviews room was clean great bed check in was quick front desk person would stay again nice stay ruby maintenance
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    15 - 20 of 297 reviews
    Reviewed 19 February 2021 via mobile

    I stayed at this location for a week and the level of customer service has surpassed all of my expectations. If I ever needed any hospitality training, this is the team to learn from. Of course, having spotless and comfortable accomodations was a big factor, but I can't say enough about the friendliness, kindness and professionalism of the staff. I recommend this location to anyone looking for a comfortable pleasant stay in the area.
    Thank you for being such an incredible support for me during a very difficult time of my life! I'll be forever greatful!!!

    Date of stay: December 2020
    Trip type: Travelled with family
    1  Thank Princess279
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 18 August 2020

    This is a pretty standard Courtyard that I stayed in during COVID for work travel. The pool and gym were closed and the breakfast was small individually packaged muffins next to the coffee urn. Again, as this is during Corona, it is what it is. The bed was comfortable. The shower had great pressure and hot water.

    The hotel actually has a Ruby Tuesday's attached to it, which was nice during these times when you just want something easy. You can eat outside in the parking lot. There's also a nice canal trail about 5 minutes away you can park at and walk.

    Date of stay: August 2020
    • Trip type: Travelled on business
      • Location
      • Rooms
      • Service
    Thank GCC14173
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 8 May 2020

    I checked-in after midnight and was happy to see the Courtyard by Marriott after a long busy day.  The hotel is within a business park and suburban community.  You can find office parks and all the fixings of a suburban community within five minutes of the hotel.  I was lucky to be helped by a kind agent who got me the best available room even when capacity was scarce.  The rooms are nice and modern.  The beds are much more comfortable than some of the other Courtyards I have visited. I absolutely loved the large TV because it is smart and I could watch HULU and Netflix. There are even tubs to soak in after a long day.  My room was spacious and clean. There is ample free parking and a gym on-site.  Overall, I am very pleased with this location and will stay here again when in the area. 

    Date of stay: May 2020
    • Trip type: Travelled on business
      • Location
      • Service
    2  Thank raymondgonzales1978
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 27 February 2020

    Hotel located near a number of businesses, easy to access. good reception area, welcoming to Bonvoy members.The workout facilities could use some mats, but very clean. Staff very helpful. Had an issue with HVAC but was moved immediately to nearby room.

    Date of stay: February 2020
    Trip type: Travelled on business
    Review collected in partnership with this hotel
    Thank Brian O
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 10 February 2020

    I truly appreciate the excellent service from the entire team - the team is extremely courteous& helpful at the time of check in, the rooms are always very clean, every one including the Service Engineers respond very quickly, in case of a call. If there was a rating about 5 Start, I certainly will give that to the Courtyard by Marriott Somerset team - as they deserve this !!

    Date of stay: January 2020
    Trip type: Travelled on business
    Review collected in partnership with this hotel
    Thank asyedhashim
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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