Stayed here 2 nights because of a family wedding. It’s clearly a popular hotel as I saw others also dressed up in wedding attire. Location was selected based on proximity to wedding venues. Front desk was friendly and professional. Breakfast wasn’t great, even for a continental. The rooms were old and outdated. There was a crack on the bathroom floor and the toilet was running. This place is in need of a refresh / refurbish but it met our needs for a quick stay.
Dear Guest,
Thank you for taking the time to share your thoughts regarding your stay. I appreciate you bringing it to our attention. I will share your message with the management and maintenance leadership teams.
Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
We stayed at the Fairfield Inn & Suites Somerset several times in 2022 and it was generally a pleasant stay. Staff was helpful and made us feel welcome and the breakfast team was attentive during the service. However, we feel that our recent stay was sub par and below the standard of a Marriott-branded hotel.
During our 2 week stay, we experienced the following:
1. Frustrating card access to room - Re-entering the room was like a lottery since the card or the door sensors were erratic. It was common for us to swipe our cards for at least 5-10 minutes before calling the front desk. This happened throughout the entire stay and before long even the front desk were unable to gain access with the cards
2. Poor housekeeping and maintenance - Equipment in the room frequently stopped working or were not properly installed and sheets were dirty with stray hairs. For example, the light fixture in the bathroom of our first room was not covered, carpet and walls had food stains that were visible and smelled when the room was warm, and the air-conditioning for air circulation and heating in our first room did not work our entire 2 week stay
3. BED BUGS – My wife was bitten by bed bugs during the last week of our stay and we documented the blisters, swelling, and sores she received which required a doctor’s visit and medication when we returned home. The itchiness from the bites were terrible but what is even worse is that we had to rewash all our clothes and bugs still managed to get into our suitcases which we found when we got home so now we have to deal with bed bugs here for the first time. Combined with the anxiety, stress, and sleeping difficulties since coming home, this experience clearly is the most serious we encountered
4. Poor management and leadership – The General Manager was not helpful at all and left the other front desk team who had limited authority to handle our concerns. We had expected more interaction with the General Manager considering our experience and the potential public health issues around the bed bugs being found in the hotel rooms
We hope these are addressed so that they can be avoided in future stays.
Dear Guest,
I would like to thank you for choosing the Marriott Fairfield Inn & Suites for your recent visit to the Somerset area. I apologize that the service you received while at the hotel did not live up to the standards we strive to provide each and every guest that stays with us. I appreciate the time you took to inform the hotel of the negative experience you endured during your stay with us. I hope that you know that we truly do care about our guests and will do whatever it takes to correct any issues that arise during your stay.
On behalf of the entire team, please accept my sincerest apologies again for the problems that occurred during your stay.
Thank you again for your time and consideration. We value your patronage, appreciate your loyalty to Marriott and look forward to serving you again in the future. If there is anything further I can assist you with regarding these or any other issues, please do not hesitate to contact me directly.
Juana Gil Mendez
General Manager
732.627.8483
jgilmendez@fairfieldsomerset.com
Inez needs a raise she had made my night she is amazing she needs a raise to be honest she made me feel comfortable Like I knew her all this time I’m very pleased with professionalism and her hospitality I wish to run to into her every time I come here this my first time and she made it a great experience
Exceeded expectations in every way. Clean, all maintenance was in order. Wayne, General Manager, was professional, friendly, helpful, polite, all of the above. Wonderful and fresh breakfast. Will definitely stay again when in the area.
My first time staying at the Fairfield hotel and i just say i had an amazing experience! The hotel staff was great and helpful . Inez I. Was so pleasant and she made sure i was comfortable my whole stay!
