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Brookline, Massachusetts

Nice, Comfortable Stay. Thanks Ernest!

4.0 of 5 bubblesReviewed 30 Sept 2022
Never stayed at a Best Western before, but this property surpassed expectations. The room is spacious and comfortable, and the amenities inside are sufficient. General Manager Ernest was very professional and welcoming at check in. He was also kind enough to let us grab some tea bags from the breakfast room as we headed up. The only complaint was the yelling and profanity that some other guests were engaging in. Ernest apologized for the noise, and we felt we were in good hands because he would take care of everything. I think the property is fortunate to have him.
Date of stay: August 2022
5.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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9 - 14 of 415 reviews
Reviewed 29 September 2022

Friendly and helpful staff from start to finish. Our room was clean and neat and was actually upgraded from what I thought we were initially getting. Good variety for breakfast and the coffee is available 24/7.

Date of stay: September 2022
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
1  Thank Desantos2004
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 September 2022

Difficult access from highway. Street down to hotel driveway was littered with garbage and filth. Broken desk chair. Took 2 tries to get a good one. Breakfast food and utensils not kept stocked. Hallway smelled like sewage. Room itself was fine.

Date of stay: September 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank J2677LHkevinc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 September 2022

Receptionist was very pleasant and helpful. The fitness center was quite nice. A cute small indoor pool was the perfect way to end and begin the day. I definitely would return to this location. In a nice area

Date of stay: September 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Ukno M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 September 2022

I stayed there with my son on August 26. At around 1:20 AM, a verbal altercation happened in the room next to us and spilled out into the hallway. I called the front desk. After about 10 min, the front desk said that the situation was resolved. It was not resolved and I had to call the police. Only after the police came, the situation calmed down.

I know that the hotel can't control everyone, but the hotel should take care of the situation not just say that things are resolved when not. I have travelled and stayed at many hotels in my life. I have never encountered such event before.

Breakfast was below average with diluted oj and simple continental breakfast.

There are many other hotels nearby. I wished I stayed elsewhere. I found out later that the hotel is near a state prison.

Room tip: near a state prison. not in great shape
Date of stay: September 2022
    • Value
    • Location
    • Service
1  Thank junotkim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 August 2022 via mobile

Hello, the hotel is dated from the 1980’s. The room is dark, dirty, moldy carpet, the towel rack literally fell off the track. The bed was uncomfortable.

The elevator was not working when we arrived, had to walk up the stairs with 5 suitcases.

In front of the hotel groups of people were smoking weed and loitering.

Overall, we did not feel safe in the area or the hotel.
Our kids were scared, afraid to sleep.

Do yourself a favour, book another hotel.

Cheers

Date of stay: August 2022
Trip type: Travelled with family
Thank HappyGoLuckyMontreal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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