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Hyatt Regency Princeton
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Reviews (1,083)
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Reviewed 3 weeks ago

I went on a Conference at Hyatt. When I tried to book the convention rate ate the convention provided phone number the day it was posted, I was told that all the rooms were booked already. Aweek or so later I spoke with the head of our conference and was told that there were still a large number of rooms available and that I must have contacted the wrong number. I called the number that she gave me. Again I was told that all the rooms reserved were taken, but they gave me a senior citizen rate. I contacted our conference leader again and she put me in contact with our hotel contact. She had me on a conference call with Hyatt and I finally got the reserved room rate. I heard that others had had a similar problem.

  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hyatt Hotels
Thank bevsmith08559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenna H, Front Office Manager at Hyatt Regency Princeton, responded to this reviewResponded 3 weeks ago

Dear bevsmith08559,

Thank you for sharing your feedback from your recent stay. While I wish you had a better experience with making your resverstion under the group rate. It is feedback like this that we learn from and use to improve. I will share your comments with the team.

Sincerely
Jenna Hertzog
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Convention experience - so banquet menu is not available to public. Food was good but not exceptional. Salads - fresh and presentation nicely done. Room on upper floor, quiet (except one early morning when several chattering people congregated in the hallway). TV did not work at first, was quickly repaired but next day - same problem. Radio is a mystery - turns on, but no way to tune it. Staff generally helpful.

  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank kaje54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenna H, Front Office Manager at Hyatt Regency Princeton, responded to this reviewResponded 3 weeks ago

Dear kaje54,

Thank you for taking the time to share your feedback. We were disappointed to hear about the challenges you experienced during your stay. It's feedback that we learn from and improve. We hope you will give us another opportunity to serve you in the future.

Sincerely,
Jenna Hertzog
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

So the Hyatt has been a mainstay for myself and my family for many years. This past year, we have been coming regularly to visit family since July 2017 and our most recent visit, this past April, 2018.
My children love the pool (nice and warm) and the buffet breakfast in the morning. The bar is nice and quiet and the bartenders and staff always take care of us. The salads are a favorite of ours for dinner, especially the salmon. We appreciate the warm welcome we get each month and have come to know some of the staff on a first name basis.
This past visit we did an adjoining room and it worked out wonderfully. Michael Andrew in human resources was very helpful with that. Louise, who works down at the bar and restaurant is fantastic and always goes out of her way to say hello. Front desk is also very pleasant.
Location is very convenient and the beds are very comfortable!

Room Tip: KIng size rooms have a nice bathroom
  • Stayed: April 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank Maggie112018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenna H, Front Office Manager at Hyatt Regency Princeton, responded to this reviewResponded 4 weeks ago

Dear Maggie112018,

Thank you for providing us with such detailed feedback about your recent trip to our hotel. We are delighted to know that you found our staff to be engaging and the location of our property to be convenient for your needs. We hope to have an opportunity to serve you again in the near future.

Sincerely,
Jenna Hertzog
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Of all the Hyatts, this one is the best! The staff goes out of their way to accommodate any requests and make you feel welcome. Michael Andrew, Raj, Erin, and the bar staff are to be commended. Our room was lovely and we really enjoyed the indoor heated pool. We ordered room service which arrived promptly, and the food was yummy! Best of all, our room was quiet and the bed was very comfortable.

Room Tip: We asked for an outside view. It was so quiet.
  • Stayed: March 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Barbara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenna H, Front Office Manager at Hyatt Regency Princeton, responded to this reviewResponded 4 weeks ago

Dear Barbara B,

Thank you for the 5 stars and the great review of our hotel! We are delighted to know that you found our staff to be engaging and the accommodations to be comfortable. I will be sure to share theses positive comments with the team. We hope to have an opportunity to serve you again in the near future.

Sincerely,
Jenna Hertzog
Front Office Manager
Hyatt Regency Princeton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Best full service hotel between Philadelphia and NYC. Always a pleasant surprise to stay here. The staff is always friendly and helpful. Hotel needs a bit of physical refresh. Free parking. Free shuttle bus. Near the restaurants and shops of Princeton.

  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Howard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenna H, Front Office Manager at Hyatt Regency Princeton, responded to this reviewResponded 4 weeks ago

Dear Howard K,

Thank you for giving us 5 stars! We are thrilled to hear you found the staff to be friendly and helpful. We look forward to your next stay with us.

Sincerely,
Jenna Hertzog
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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