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MFBella7
Rochester, New York

Team trip

4.0 of 5 bubblesReviewed 18 Jun 2024
Good hotel, clean comfortable. But the room keys consistently didn't work, and it was a hassle. Also the elevator broke while we were there.
Date of stay: June 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, Owner at The Heldrich Hotel & Conference Center, responded to this review
Responded 9 Jul 2024
MFBella7,
Thank you for taking time out to leave a review for us, we appreciate your feedback and business very much! Although we are happy to hear that your visit and stay were comfortable, we do apologize for the inconvenience of the keys and the elevator not working. We look forward to welcoming you back when you are in the area next so we can make things right.
Thank You,
The Heldrich Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 25 May 2024

We had an absolutely great stay for our 2 night reservation. Staff, valet and security guards were extremely friendly and helpful. Only downside to our stay was that the pool was only open 1 out of our 3 days there and my 5 year old was very much looking forward to swimming. There is a sign posted that pool hours are 6AM to 10PM however when we tried at 8PM on our second night and at 8AM on our last morning, it was locked both times. Overall otherwise, it was a great stay and I would definitely stay again.

Date of stay: May 2024
Review collected in partnership with this hotel
Thank bhache06
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, Owner at The Heldrich Hotel & Conference Center, responded to this reviewResponded 13 June 2024

bhache06,
Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed your visit and found our staff, valet, and security team to be friendly and helpful. Your kind words are greatly appreciated and will be shared with our team.

We sincerely apologize for the inconvenience you experienced with the pool availability. We understand how important it is for our guests, especially children, to enjoy all the amenities we offer. Your comments have been forwarded to our operations team to ensure that such issues are addressed and that the pool hours are consistently adhered to in the future.

We are pleased to know that despite this, you had an otherwise great stay and are considering returning. We look forward to welcoming you back and providing you with an even better experience.

Thank you,
The Heldrich Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2024

Conveniently located in New Brunswick just across the street from the State Theatre of NJ. Very friendly and accommodating staff, nice rooms and good breakfast. I would highly recommend this htel to anyone coming to the Theatre or anyone visiting their Rutgers student for a weekend.

Date of stay: May 2024
Review collected in partnership with this hotel
Thank Jill S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 May 2024

Nestled smack dab in the center of New Brunswick, The Heldrich is where convenience meets comfort. Seriously, you couldn't ask for a better spot. Need to hit up Rutgers University? It's practically next door. Hungry? Just step outside and you're surrounded by awesome restaurants up and down George street. And if you're into theater or what to catch a show, you're in luck – there are right across the street, just over the piano key crosswalk!

But it's not just the location that's a win. The folks at The Heldrich are all about making you feel right at home. The front desk crew was super friendly and helpful providing personal recommendations on where they enjoy dining in the city. Housekeeping service was daily and they made sure the room was spotless and cozy. And Christopher's Bar is the place to be for killer drinks and tasty bites. I really enjoyed the Jersey Burger, giving me a taste of a Jersey staple, Taylor Ham (or pork roll depending on who you ask!)

So, if you're looking for a place that's got it all – great location, awesome service, and delicious food and drinks – The Heldrich is where it's at.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank christiandN469CW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 May 2024

The Heldrich is the perfect place to stay when you're in New Brunswick. The hotel itself is clean, and charming and the staff are extremely pleasant. They have a wonderful on-site bar, Christophers, serving up some great cocktails (ask the bartender to make you their favorite drink- you won't regret it). Plus, the theater across the street has a great list of shows that really make your trip feel extra special. If you're looking for other places to eat, Catherine Lombardi's across the street has wonderful food - tell them The Heldrich team sent you! I'd like to give a special shoutout to Nicole and the conference/ groups team for making our visit extra special. Their A/V set up is top notch and made everything run so smoothly! Could not recommend this hotel enough!

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Meghan D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 April 2024 via mobile

We stayed here on the night of the oldies show at the state theater. Check in was perfect and we got the king ada room delivered promised. Room was clean and nicely appointed. Large T.V. with a load of channels. Microwave and fridge included.
After the show we had a nice sleep. Next morning car was delivered and we were on our way...
BUT...
When we got home we noticed that the car was scratched and rear plastic wheel well trim was loose. I should have.checked.
This hotel is right across the street from the
state theatre.

Room tip: Check your car when the valet returns it.
Date of stay: April 2024
Trip type: Travelled as a couple
Thank Steve K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, Owner at The Heldrich Hotel & Conference Center, responded to this reviewResponded 23 April 2024

Steve K,
Thank you for choosing to stay with us during the night of the oldies show at the State Theater. We appreciate your feedback and are delighted to hear that your check-in experience was seamless and that you were satisfied with the accommodations in our King ADA room.

We're glad you found the room to be clean, nicely appointed, and equipped with amenities like a large TV, microwave, and fridge to enhance your comfort during your stay.

However, we are truly disheartened to hear about the incident with your car. We will alert Open Door Valet and please feel free to email them directly at info@opendoorvalet.com.

If there is anything further we can do to assist you with this matter, please don't hesitate to reach out to our team directly. We want to make sure that we address your concerns to your satisfaction.

We hope to have the opportunity to welcome you back for another enjoyable experience in the future.

-The Heldrich Management Team

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