Stay was fine. They charged the rooms to the card given for incidentals, not the one used to book the room online. Called back a few days after noticing and the lady at the front desk was short and snappy. Put me on hold, then told me she couldn’t do it right then because she was “too busy”, called me back later, complained even more, and supposedly it’s handled. No way for me to know right now. Refused to send me a refund receipt for the incorrect charges and the new receipt for the corrected charges. Poor Customer service ruined this experience when they were the ones to make a mistake in the first place. It’s unfortunate, but I’ll be sending my employees elsewhere moving forward.

This is a well-appointed, comfortable hotel that appears to be a recent construction. It is very convenient to the Garden State Parkway yet is in a quiet area. Room furnishings and fixtures were all up-to-date, and the breakfast exceeded expectations. The staff was friendly and professional. We would definitely return.

I have stayed at this hotel many times. This time I was staying a few days and working from my room and booked a suite. Room 524. It’s about $25 more than an average room. The room was very worn, the wall to the left of the sink vanity - I don’t want to know what that is, the sliding mirror closet pane was falling off it’s track, the bed felt like it was going to collapse, the lampshades all crooked - this room looked like a flophouse. I wasn’t feeling well and didn’t ask for another room once I noticed all of this.

The business center is good. The front desk staff nice. Breakfast was good but it looked like they had a homeless man eating breakfast in there every morning. I don’t have a problem with that as long as someone is serving him. This person was going around opening everything and touching everything very early in the morning. Not sure how sanitary this is.

This visit was not consistent with my other visits to the hotel. Something was seriously off,