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RnAinSD
San Diego, California

Very friendly staff, convenient and comfortable

5.0 of 5 bubblesReviewed 27 Oct 2024
I will be staying here whenever I return to visit family.

This was a first time stay at this particular hotel for me. I came to town for an unexpected family emergency. I had to make a few quick changes to my arrival date and the morning of my flight I noticed my stay was cancelled. Apparently, there was an automated attempt to bill my card overnight (2:00 AM my time) of the day I was to travel, and credit card fraud protection denied it. Just an unfortunate event that was nobody's fault. When I called the hotel directly, I was told the room rate I was given was no longer available (it was an online rate) and I should try to rebook online. I will admit, I was a bit discouraged it couldn't be resolved at that time, and my new rate was MUCH more expensive per night.

I arrived in the evening and the gentleman working the front desk was extremely welcoming and friendly. The next morning, I spoke to Angel about the situation, explaining it and why I was in town. She worked with the hotel manager and was able to get me a comparable room rate as I previously booked. I really appreciate the hotel teams help.

Breakfast was very good and convenient. Again, the staff was very friendly each and every morning.

The room I was in was spacious, clean and comfortable.

In my opinion the location is perfect. It's just out of the way of high traffic/busy areas. It was quiet, but very close to everything you might want. There is a restaurant (Brick House Tavern, Super friendly staff) that is an easy walk to get to which was nice for a quick bite to eat.

I will definitely be staying here when I come back to visit.

Thank you again!
Date of stay: October 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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General Manager, Agency / Consultant at Hampton Inn Neptune/Wall, responded to this review
Responded 28 Oct 2024
It’s wonderful to hear you had a great time at the Hampton Inn Neptune/Wall, NJ. The team is delighted to know you found both the breakfast and your room to your liking. The helpfulness of our colleagues, like Angel, truly makes a difference, and we're glad they could assist with your concerns. We're pleased our location suited your needs, and we look forward to welcoming you back whenever you visit family again. Thank you for your kind words!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 26 July 2024

Stay was fine. They charged the rooms to the card given for incidentals, not the one used to book the room online. Called back a few days after noticing and the lady at the front desk was short and snappy. Put me on hold, then told me she couldn’t do it right then because she was “too busy”, called me back later, complained even more, and supposedly it’s handled. No way for me to know right now. Refused to send me a refund receipt for the incorrect charges and the new receipt for the corrected charges. Poor Customer service ruined this experience when they were the ones to make a mistake in the first place. It’s unfortunate, but I’ll be sending my employees elsewhere moving forward.

Date of stay: July 2024
Trip type: Travelled on business
Thank Tucker7801
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Agency / Consultant at Hampton Inn Neptune/Wall, responded to this reviewResponded 26 July 2024

511tuckerd, thank you for sharing your experience. Our team strives to provide efficient and friendly assistance, and it is regrettable that this was not reflected during your interaction. The situation described is certainly not typical of our service. We understand the importance of accurate billing and effective communication and take these matters seriously. Should you need further assistance, please do not hesitate to reach out directly.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2024

This is a well-appointed, comfortable hotel that appears to be a recent construction. It is very convenient to the Garden State Parkway yet is in a quiet area. Room furnishings and fixtures were all up-to-date, and the breakfast exceeded expectations. The staff was friendly and professional. We would definitely return.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Escape00573889076
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HamptonNeptuneGM, General Manager at Hampton Inn Neptune/Wall, responded to this reviewResponded 19 March 2024

It's heartwarming to read that you had a wonderful time at Hampton Inn Neptune/Wall, NJ. We're thrilled that the modern amenities, convenient location, delightful breakfast and the professionalism of our team members contributed to your comfort. Your positive remarks are the motivation that drives us to deliver excellent service. We eagerly anticipate your return visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2024 via mobile

I have stayed at this hotel many times. This time I was staying a few days and working from my room and booked a suite. Room 524. It’s about $25 more than an average room. The room was very worn, the wall to the left of the sink vanity - I don’t want to know what that is, the sliding mirror closet pane was falling off it’s track, the bed felt like it was going to collapse, the lampshades all crooked - this room looked like a flophouse. I wasn’t feeling well and didn’t ask for another room once I noticed all of this.

The business center is good. The front desk staff nice. Breakfast was good but it looked like they had a homeless man eating breakfast in there every morning. I don’t have a problem with that as long as someone is serving him. This person was going around opening everything and touching everything very early in the morning. Not sure how sanitary this is.

This visit was not consistent with my other visits to the hotel. Something was seriously off,

Room tip: Stay away from Room 524
Date of stay: February 2024
Trip type: Travelled solo
Thank Karen D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HamptonNeptuneGM, General Manager at Hampton Inn Neptune/Wall, responded to this reviewResponded 12 February 2024

Karen, it's disheartening to hear about your recent experience. We regret to hear that our suite didn't live up to your expectations and are troubled by the issues you noticed. Please trust our team is working diligently in addressing them promptly. Your feedback about the tidiness and service in the breakfast area has been noted and will be addressed with the respective team members for further improvement.

It is heartening to see that you enjoyed our business center and that our colleagues at the front desk provided a pleasant experience. We value your feedback and are committed to making continuous improvements to ensure better experiences. We hope your future visits will reflect our dedication to guest satisfaction.

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Reviewed 19 November 2023 via mobile

The hotel room was spotlessly clean and large. The staff was very friendly and the included breakfast was very good compared to most other included hotel breakfasts. Given it’s only 15 minutes from Asbury Park and Ocean Grove, it’s a great option for an overnight shore trip.

Date of stay: October 2023
Trip type: Travelled as a couple
Thank Chachatuscadero
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HamptonNeptuneGM, General Manager at Hampton Inn Neptune/Wall, responded to this reviewResponded 20 November 2023

Chachatuscadero, it's wonderful to hear you found the Hampton Inn Neptune/Wall, NJ to be spotless and spacious. We're glad you enjoyed the complimentary breakfast and that our team members made you feel welcome. Your feedback highlights our convenient location close to Asbury Park and Ocean Grove. Thank you for considering us your choice for overnight shore trips, we hope to see you again soon!

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Reviewed 29 August 2023

Very nice property. Room was clean, staff were friendly, breakfast was nice.
Location is convenient to the nearby beaches.
Only very minor improvement suggested - have a note pad and pen on the desk in the room.

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Keith C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HamptonNeptuneGM, General Manager at Hampton Inn Neptune/Wall, responded to this reviewResponded 31 August 2023

Thank you so much for your feedback. We're thrilled you enjoyed your stay at Hampton Inn Neptune/Wall, NJ, highlighting our cleanliness, friendly team members, and convenient location. We appreciate your thoughtful suggestion regarding notepads and pens in the rooms and have noted it for consideration. We can't wait to welcome you back for another incredible experience.

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