The bathroom has water dripping on the toilet from above. That’s disgusting.
The bed makes loud noises. The curtains don’t block light at the top.
One of the worst places I’ve stayed in.
We travel a lot. I don’t write many reviews, but I do read them. I read positive reviews about this place.
My experience was not good. Avoid
We apologize your experience was anything less than completely satisfying. Most guests find our beds comfortable. Our curtains are hung properly and we have not found any water leaking. If you notified us of any issues we would have gladly changed your room. We are sorry we could not meet your expectations.
The outside is very run down but inside was nice. It looked like they had remodeled. Price was right and I could take my dogs. Registering was easy but I’m not of fan of asking them for ice, I prefer to get my own. All in all, I would stay here again.
Thank you for evaluating our property. We are happy to hear you found our rooms clean and remodeled and our prices good. We look forward to seeing you again soon.
This place is a scam! Wait did I mention this place is a scam! When we first pulled into parking lot and saw the police we should’ve made a u-turn. The management at this hotel scammed us for our money the first day. We booked two nights for $260.00 the first day the guy at the desk called saying we had to check out. When I asked why when we had a two night stay he said, “ the $260.00 was for one night. I told him we clearly had a two night stay and to give me a copy of the paper I signed while checking in. He told me he couldn’t give me a copy of the original form I signed but can give me a receipt. When I looked the computerized receipt it stated that I checked in on Friday 8/13 and not on Saturday 8/14 even the bank charge says 8/14/21.
We ended up staying another night because all the hotels were booked near Point Pleasant Beach. We paid for a double room for one night that costs $360.00. The people upstairs made so much noise that we had to file three complaints that night. Thank goodness we had video. The same guy at the desk when we checked in was the same guy who never did anything. This went on until the next morning. It was horrible. We couldn’t get any sleep. I called the desk again that morning about the noise. I filed a complaint through Booking.com about this motel. The guy at the desk tried to even lie to the booking.com agent that there wasn’t any noise. First the guy said he circled around the blocked in his car which was a lie because our room only had one way in and out. Then he said he walked on foot but didn’t hear any noise. When asked how could he hear stomping from outside the room he didn’t have an answer. Once again all of this is on video. Also, the guy didn’t know that a family member was sitting outside in the car when he was supposedly doing all these checks/handling our complaint.
Even on the first night the guy said the outdoor pool was working which was also a lie.
The new owners and managers are very unprofessional. They have no customer service skills at all!
Even the police officer who was dealing with another guest complaint at the motel, told us not to stay here!
You live and you learn!
Our property are not scammers and your review is wrongfully using social media to mislead the public. Your charges were correct and there was no excessive noise at our property. There are no new owners or managers. And arriving anytime prior to 11am on the 14th would be considered the hotel night of the 13th. This is standard hotel time for most properties.
During a stay in May of 2021, I requested a 12:00pm checkout time. Despite the very low occupancy of the hotel, this was denied. I went out the morning of my check out with every intention of checking out at 11:30. My car broke down and I needed a jump start from AAA. I called the hotel to inform them of this and flat out refused to help me out. My choices were to pay for another night or have my belongings put "in-storage".
BY the time AAA came, I was able to get back to the hotel at 12:40 to find my belongings thrown into plastic bags including some hanging items. Upon lodging a complaint with Red Roof, the hotel manger not only refused to take responsibility for this treatment but actually accused me of lying about it. Subsequent complaints to RR Management did not address this situation, forcing me to conclude they condone such behavior by their owners.
On the day of arrival you wanted to schedule a later check out and we told you it was not possible, and then on the day of check out your car broke down so you would not return to the hotel until almost 1:00pm , a check out time you were told at check in was not possible. At about 11:10 am on the day of check out our housekeeper went to your room and knocked on the door multiple times. When she entered she found you were not there, but your belongings were there. We called you. You DID NOT call us. At about 11:15 am we called you and told you that you needed to return and remove your possessions from the room or we would have to remove them and hold them for you because we needed the room to be cleaned before our housekeepers leave for the day. We also gave you the option to pay for another night if you wanted to stay in the room longer. At 11:30 we called you again. We told you that he needed to return no later than 12:00 pm or we would have to remove your possessions from the room. There were no items hanging in the room. At 12:30pm you still had not returned, and your possessions were carefully removed from the room and kept for you at the front desk. At around 12:55 pm you returned to the hotel and we provided you all of your items from your room. There were not many items at all. Your possessions were handled with care and promptly returned to you.
The person at check-in was very nice and personable, that's what makes this a tough review to write. He told me he was putting us into Building 3, as that was the "family" building, and quieter. Room looked OK, could smell the chlorox from them sanitizing, and that was reassuring. We got our showers, and when my turn, I noticed hair on the wall of the shower, figured it was a family member's of mine, found out the the morning, it was NOT! Around 1AM was wakened to loud music playing next door, tossed and turned for 3 more hours, finally got up, checked out and left. Upon checkout I told the guy at the front desk about the loud noise, he said I should have told them to turn down the music - something I am NOT going to do and get in an altercation over. I told him I was disappointed in the stay and that they should control the noise since they are walking around the parking lot all of the time. I really wanted to like the place to be able to return to it in the future for fishing trips, but won't stay here again. As an add-on, a friend stayed here the following night as I just found out, same building I was in, said that there were people partying in the parking lot outside his room long into the night.
Thank you for your feedback. We are glad you found our staff personable. We are sorry you were disturbed by noise at night. We wish you would have contacted our 24 hour front desk, as we would have been glad to address the issue and insist those making noise quiet down. We hope you will give us another opportunity to better serve you in the future.
