My wife and I stayed here for our annual trip to the Jersey Shore. We usually stay at the Hampton Inn down the street. Sadly, they were sold out and we had to settle for this place. It was just a bad stay in every way. First, they were way more expensive than the Hampton Inn would’ve been. At least $50 more a night. I have AAA and they didn’t honor that discount. Extremely rude and incompetent staff that doesn’t care about anything. The room was just OK. The bed was hard and uncomfortable and felt like we were sleeping on a cot. I would never stay at this hotel again. Very poorly run place considering it’s big appeal is summer traffic. They really need to step it up if they want to stay in business

Upon checking into my two reserved rooms, we found that one of the rooms had an issue with the TV, an error message came up on the screen. We called the front desk and were told it was a known issue in some rooms. We asked to be moved to the room on the other side of our second room. That evening after we were unpacked and the children were sleeping, we found that the shower in the new room didn't work. So I showered in the second room, but found that the shampoo and conditioner bottles on the wall were empty, so I just used body wash for everything. The next morning, I told the front desk and they promptly sent up new bottles of toiletries, but just said "awww" about the broken shower. Breakfast depended on who was giving out the bags, one employee gave one of each item, one gave 2 pastries and 2 bars, one gave just a bowl of cereal and a nutrigrain bar and pastry but no water bottle . It seems like the full complement was a bottle of water, a nutrigrain bar, a bowl of cereal (no milk was available) and a pastry. They don't provide any coffee in the room, but when I asked for K cups for the keurig they gave them to me promptly. The room was mostly clean. To use the pool, the front desk took our temperatures and then personally let us into the pool room. My kids really enjoyed the pool and it was nice to have an indoor pool for the winter. When we were there, we were the only ones in the pool, but there can be up to 14 people there. I'm guessing that the issues in the room were because there hadn't been anyone in those rooms in a very long time because of COVID and they hadn't been checked before being given to us. Just check that everything in your room is functional before you settle in, and check that the toiletries aren't empty, just in case. It's too bad because the hotel is nice looking and a little effort in maintaining the rooms would improve the experience so much.

It all started when I called the front desk direct number, and was automatically 
transfer over to reservations...Oh Boy.!!.. Made a reservation, and confirmed my 
credit information.. Arrived & was assigned the First (1st) Room, which did not have 
Television service... Asked for a change in rooms, only be to assigned to the Second (2) Room that stunk to High Heaven from Smoke,
Funny, this is a No Smoking establishment..

Was finally assigned a 3rd room

Bear in MInd, this is NOT my first hotel stay with the Holiday Inn Express company.
Even with Covid, I stayed over 25 nights in HIE's all up & down the East Coast during 2020.

This has to be the worst accommodations I have yet to experience. With regards to the amenities in all Three (3) rooms, 2 Bath towels, not  3 as usual, 1 Keurig K-Cup and NO Microwave in either of the 3 rooms. The complimentary coffee in the Lobby is non-existence at this time, so unless you want to walk over to WaWa's next store, you are not going to go far with 1 Keurig K-Cup ..And if you use the K-cup, you better drink it fast cause you don't have a Microwave to re-heat it...Its One & Done

Don't Worry, It Gets Worst..

The hot water in the bathroom sink is Non Existence, the flooring in the main room is Slanted & Normal Mattress Rotation is Sorely Neglected..

Not one of my better nights sleep..

Went to check out in the morning, asked for my room receipt, only to be told that I used points for my room..Not only did I use 40K points for 1 room, but 40K points for a 2nd room..

Isadora, the Day Manager, did her best to straighten out this debuckale, and as 
of this writing, I am still waiting to be awarded my Welcome Bonus Points.

Is this anyway to treat a Platinum Elite Member .. I Think Not...