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JM
New York City, New York

Attentive management, clean and reasonable lodging and excellent coffee!

4.0 of 5 bubblesReviewed 5 Jun 2024via mobile
I stayed here with a family member. The hotel is nice, there were a couple of issues but more importantly they were solved promply, professionally and with consideration for our needs. Howard S., the hotel manager is a very smart and sensitive manager, and that is a rare quality in today’s corporate hotel environment. I am sure that anyone who would visit this hotel, will find themselves in good hands with the leadership here. The rooms are clean, The coffee is quite good, and it is a convenient location. Reasonable prices add to the benefits of staying here.
Date of stay: May 2024
Room Tip: Plenty of parking, close to outlets, convenient location
Trip type: Travelled with family
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3 - 8 of 702 reviews
Reviewed 27 May 2024

Here's a surprise, another tired outdated DoubleTree. I cannot understand for the life of me why this brand of hotels can't do any updating or maintaining to any property. The front desk worker didn't even look like he worked there, just randomly walking the lobby. I'm a Hilton Gold member didn't get waters or a cookie. Just a key card and one annoyed worker who seemed like I was a bother. Off to my room, super small, dirty carpets and a very disgusting bathroom. Toilet had water stains, floor had water stains, shower was falling apart and the horrible paint job. How these places justify the high price tag is beyond me. They cash-in off the Hilton name and offer zero of the quality. Wasn't the worst but for the price it's a not worth it.

Room tip: Don't expect much
Date of stay: April 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank travelerK20
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 October 2023

1. The hotel was full and so no upgrades were available for even my DIAMOND member.
2. My room was carpeted and smelled of stale smoke and dirt.
3. Bathroom was too small with the vanity higher than the normal 30" and the toilet was lower than the standard and too close to the shower
4. Shower was mouldy and the water pressure was so low that I practically had to hug the wall to get any water on my body
5. The room wall thermostat did not work and had to adjust the temperature on the window unit
6. Air conditioner was not on when we entered the room and so the room was very warm and smelled of stale air (see # 2 above) as there was no air movement
7. Air conditioner was so noisy that I had to turn if off in the middle of the night
8. King mattress was so soft that I kept sliding whenerver I turned

Room tip: Hotel does not honor dining credit for DIAMOND members citing that only persons one the reservation are entitled to the $15.00 credit
Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank 172jayeshd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 October 2023

Do not stay here. We checked in for a suite with young kids. We get to their room and it reeks of cigarette smoke. We go back downstairs and the front desk person tells us that there is nothing she can do. After further discussion we get a double bed room for $300 a night. We get up there and there are fake eyelashes and used contacts on the ground.

Date of stay: October 2023
    • Value
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Review collected in partnership with DoubleTree by Hilton
1  Thank A D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 October 2023

i had a two night stay here
the room was clean and tidy
the staff where helpful
enjoyed the sport bar as lots to view on the many tv's

the food looked good, and lots were eating

would stay here again

Date of stay: September 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank chezr2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 September 2023

Room was clean, hotel was quiet. Customer service was excellent. Hotel is older. Building furniture is outdated. Pool is not available which was okay because we didn't need it. Everything else about the property worked well for my family's needs.

Date of stay: September 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank lenasong2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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