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James S
Marathon, Florida

Nice property with unprofessional front desk staff

4.0 of 5 bubblesReviewed 15 Aug 2022via mobile
Rooms were clean and appropriately sized. Bathrooms were a little small, but OK. The only real problem was the professionalism (or lack thereof) of the front desk staff. I guess it’s just hard to find quality people these days. I could barely understand the woman who checked us in, and the other front desk staff seemed little more professional. The housekeeping staff was very nice, and even expressed appreciation for the tips we left them.
Date of stay: August 2022
Trip type: Travelled as a couple
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Reviews (285)
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Reviewed 5 June 2022 via mobile

We arrived at night and were checked in easily by a nice young man. There is a nice variety of food options in the lobby if you need something to eat. The room itself wasn't amazing but modern and up to date. We were on the road side, and road noise was considerable so a light sleeper would need to be on the opposite side of the building. Beds were comfy enough. I had to iron some shirts and when using the steam feature, it permanently stained my shirt. A wall outlet was not securely fastened and was a safety concern.
We had a misunderstanding about a possible continental breakfast. Instead there was a Starbuck's counter that had enough selection to satisfy us. Overall a nice mid level hotel.

Date of stay: July 2021
Trip type: Travelled with family
Thank V3593URdaveb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 May 2022

Beautiful room, with a pull out couch and balcony for smoking. The King bed was perfect. Everything was clean and convenient. Quick drive to get decent food in the area. It was a local getaway for my birthday and I loved it for that. I would go again and def recommend it if you just want a place to stay for a change of scenery. Highly recommend and would stay again.

Date of stay: April 2022
    • Location
    • Rooms
    • Service
Thank sjrcampbell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 April 2022 via mobile

I'll start by saying that the hotel itself was fine and the room was spacious and comfortable. The reason for the poor rating was our experience with the staff in the middle of the night. First off, this hotels smoke detectors flash incessantly and when the room is dark, it's like lightning in the room. The at around midnight, the front desk called and woke us up to tell us there was an issue with the alarm and that they were coming to our room. 15 minutes later someone pounded loudly on the door, waking up everyone else. The man couldn't explain the issue but mentioned the alarm and the police. Then he left and said that we had to stay up and wait. After 15 more minutes we called the front desk and was told that they police were there and that someone had to come back to the room. All this ended up with someone rotating a smoke detector. There was no explanations, no apology and no offer of compensation for the 90 loss of sleep in the middle of the night. This is an incompetent staff and inwoils suggest choosing another hotel

Date of stay: April 2022
Trip type: Travelled with family
1  Thank JeremyC910
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 October 2021

this is an email I sent to the manager. no response.

I recently had the abhorrent experience of spending 4 nights and 5 days at your hotel

4 people noted that I asked to speak with you. I was given confirmation there were 2 notes in the computer to you and for housekeeping to attend to my room.

as you know you never bothered to contact me and were never in the building during my stay for me to speak with you directly.

when i arrived someone else's used smoking materials were in my room. I had to clean it up.

I was participating in a USATF clinic and returned dirty, sweaty and tired each night. I had to get my own towels, I had to go get coffee, I had to go get bags for use in the ice bucket, I had to get coffee cups. towels were never cleaned up. trash was never taken out, those messy plastic coffee trays were never cleaned up. sheets, even dirty sweaty sheets that I asked specifically to be changed were not.

My stay was unpleasant, uncomfortable and the sonesta completely ripped me off failing to provide any cleaning or sanitation services, no breakfast and a manager who cannot be bothered with customer concerns.

ALL of the employees were very pleasant!!!

Date of stay: October 2021
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank montyvm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 August 2021 via mobile

Although this hotel is right off the highway, I highly recommend it for an overnight stay. Room is spacious and very comfortable. King size bed, sitting area with loveseat, desk, refrigerator and extra amenities including soft and plenty of towels. Rooms and hallways are nicely carpeted. Lobby area and bar/cafe are very well done and modern. Pickup breakfast choices and Starbucks available. In addition, pets are allowed, price was extremely reasonable and staff were very friendly and helpful. We would definitely stay here again!

Room tip: May want to request a room in the back away from the highway.
Date of stay: August 2021
Trip type: Travelled as a couple
Thank cms3e
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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