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Haja B
Mumbai, India

Another Great Stay in Homewood Suites, Mahwah , NJ

5.0 of 5 bubblesReviewed 22 Sept 2024
This is my third times coming in this hotel always pleasure to work with Monica Brosius, she is very helpful during check-in process and attentive to my request during my stay, I highly recommended this hotel , especially breakfast plentiful to choose from and happy hour every wednesday are great to relax with beer and wines and salad bar.
Date of stay: September 2024
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
david strauss, Owner at Homewood Suites by Hilton Mahwah, responded to this review
Responded 24 Sept 2024
Thank you for taking the time out of your busy schedule to provide us with feedback concerning your recent stay with us. It is our desire to ensure that every guest staying with us is completely satisfied with their stay and I am glad we were successful in accomplishing this effort.

We wish you much enjoyment and safety in future travels and hope to serve your needs again in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 6 August 2024 via mobile

At first we were disappointed upon check in because we did not get the room that we reserved for due to a plumbing issue. And also the substitute room given to us by the night staff had a very inconvenient setup of the washroom.
But our experience ended up in a very good note due to two special and superb staff we met the next morning during breakfast.

Monica Brosius and Wayne greeted us with their genuine sweet smile while they served breakfast. Monica spoke with us and came to know our check in issue the night before. She understood very well our situation and was willing to help us and provide some adjustments to make our stay very pleasant. Being at the front desk for the rest of our stay, she was very accommodating and helpful. She assisted us and made our check out smooth. Thank you very much, Monica.

Wayne was also very pleasant. In both breakfasts, he asked us if there is anything we need to just let him know. And of course he was a great cook. The food was superb especially the eggs. Thank you, Wayne.

Date of stay: August 2024
Trip type: Travelled with family
Thank Rebecca M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
david strauss, Owner at Homewood Suites by Hilton Mahwah, responded to this reviewResponded 7 August 2024

Thank you so much for sharing your comments regarding your recent stay at our hotel. This is a classic example of how the old saying goes - "Make lemonade from Lemons".

It is our desire to ensure that every guest is completely satisfied with their stay at our hotel and I am glad that we were successful in accomplishing that effort.

Thank you again for your feedback and hope to serve your needs again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2024

The great advantage of this place is that you will be welcomed at any time, which is not often offered by other guest hosts. Monica is incredibly welcoming and helpful throughout our stay. staff were amazing and couldn't be more helpful, the location is fabulous.

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
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    • Cleanliness
    • Service
Thank Departure44340294743
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
david strauss, Owner at Homewood Suites by Hilton Mahwah, responded to this reviewResponded 7 August 2024

Thank you so much for sharing your experience with us . It is our sincere desire to ensure that every guest is completely satisfied with their stay and I am truly glad that we accomplished our goal as it relates to your stay.

Thank you for your feedback and hope to be able to serve your needs in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2024

my family was there for a reunion. All arrangements and requests were ready when we arrived. However, the highlight of the stay ,was at breakfast in the morning 7/28,2024, when a most professional and joyest welcome was received by all coming down to eat.Shout outs to WAYNE!!! With the most enthusiastic smile and greeting!!! He welcomed us all with heart. I was captured by his warmth.The hotel is forntunate to have such an employee!!! Thank you WAYNE for being you.

Date of stay: July 2024
Trip type: Travelled with family
Thank Greyson_9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
david strauss, Owner at Homewood Suites by Hilton Mahwah, responded to this reviewResponded 7 August 2024

Thank you for sharing your experience at our hotel. It is our desire to ensure that every guest staying with us is completely satisfied and I am pleased that we were successful in doing so.

We appreciate your feedback and assure you that I will gladly share your positive feelings with the staff.

Hope to serve your needs in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2024

We really had an excellent stay in this hotel. Ms. Monica Brosius was a superb employee. Smooth process from checking in to getting inside our room. She gave a service beyond our expectations. She even brought water and ice in our room. We will definitely go back in the future! Thank you Monica!

Date of stay: July 2024
Trip type: Travelled with family
Thank Mae B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
david strauss, Owner at Homewood Suites by Hilton Mahwah, responded to this reviewResponded 30 July 2024

Thank you for taking the time out of your busy schedule to share with us your pleasure with your accommodations. It is our desire to provide the best service possible and I am glad that we were successful in your case.

We appreciate your feedback and will be sure to share this information with the appropriate members of our team.

Thank you again and safe travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2024 via mobile

This the third time staying at Homewood suites Mahwah, and I wanted to take a moment to commend Monica at the front desk for her exceptional service during our recent stay. We needed to check out early to drop a family member at the airport and then return to pick up our luggage. Monica was incredibly helpful and went above and beyond to accommodate our needs.

She greeted us with a warm smile and made the entire process smooth and hassle-free. Her assistance in storing our luggage was invaluable, and her positive attitude truly made a difference in our experience.

Thank you, Monica & Homewood Suites, for your outstanding service. You made our stay memorable and stress-free.

Nagi

Date of stay: July 2024
Trip type: Travelled with family
Thank nrkhalil
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
david strauss, Owner at Homewood Suites by Hilton Mahwah, responded to this reviewResponded 29 July 2024

Thank you for taking the time out of your busy schedule to share with us your pleasure with out hotel. It is our sincere desire to ensure that every guest staying with us is completely satisfied and I am glad that we were able to achieve our goal as it related to your stay.

Thank you for your feedback and look forward to serving your needs in the future. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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