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pslt1156
Fall River, Massachusetts

Great stay, clean and comfortable

4.0 of 5 bubblesReviewed 14 Oct 2024via mobile
No frills, clean hotel. Check in was a breeze, beds were comfortable and the rooms were very clean. Free breakfast was decent with several options. Would definitely stay here again.
We stayed after a Giants game, although it was a few miles away the difference in price was well worth the tea driving distance.
Date of stay: October 2024
Trip type: Travelled with family
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All reviews mason jar parking lot front desk restaurant next door free breakfast hot tub one night stay staff was friendly and helpful cleaning staff short stay clean hotel king suite checking in road noise waffles cereal interstate
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Reviewed 12 September 2024

The Fairfield in Mahwah, NJ is mediocre at best. Although fairly clean, the room was cramped, and the closet door (when opening and closing it) impinged on the queen bed. The drain stopper in the bathroom didn't work, and there needs to be an extra grab bar in the tub. The free breakfast was a standard hotel breakfast. There is a restaurant (Mason Jar) across the parking lot (not associated with the hotel but certainly convenient. Average food and mediocre band. Probably would not return to this hotel.

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cat753472
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 August 2023

Very nice & quiet hotel with very friendly & helpful front desk staff.
We were traveling with a baby and Joseph at the front desk was super-helpful & kind about getting a crib, water bottles etc. He really made a big difference in our stay.
The pool & fitness room were just what we wanted.

Room tip: Some nights in August there are biker shows nearby which may affect the parking a bit. Makes sense to ask about it.
Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank AEPEA123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 June 2023

It's an OK hotel, 3.5 stars. The room was standard size, clean and quiet, although a bit dated and showing signs of wear and tear such as a molding falling off in the bathroom, etc. But it's good for a short stay.

Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank Ron S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 May 2023

We had reservations at this hotel made on line with the Marriott Bonvoy app 10 days before the arrival date. My credit card was charged the day before we arrived and we were sent several emails confirming our stay.

We arrived at 2pm on the Saturday May 21st only to be told that the hotel was totally oversold and they were attempting to relocate us at a nearby hotel. Shante, the supervisor apologized several times and said we would be relocated at the hotel's expense. We waited 90 minutes in the lobby to finally be able to go to the other nearby hotel.

The other hotel did not have a complimentary breakfast as I expect at a Marriott property and that was included in the room we had reserved, so we had to purchase breakfast.

I have emailed Marriott Bonvoy hoping to get a refund on my credit card since we did not stay at the Fairfield Inn as what was charged on my card. We were "walked" to the nearby hotel but no mention was made to credit my account. So far I have not received a response.

Date of stay: May 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank TDSCM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ANDRAE W, General Manager at Fairfield Inn & Suites Mahwah, responded to this reviewResponded 24 May 2023

Dear Guest,
I want to personally apologize to you for us not having a room for you at our hotel. I can just imagine how frustrating this must have been for you to show up and be told we didn't have a room for you. I want to further assist you in resolving your credit card issue but I am not sure who you are. If you could be so kind as to call me at the hotel and ask for Andrae so I can further assist. If you happen to call and I am not there please leave your name and contact details and I will call you back. Once again I am so sorry about your unpleasant encounter at our hotel. I assure you that this is a one-off situation and we hope to see you again in the future so we can be allowed the opportunity to make it right and serve you as our valuable guest that you are.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2023

My family of 4 (ages 11 and 8) stayed here for 1 night when traveling home from a Spring Break trip. I would not stay at this hotel more than 1 night just to sleep.

The room was small and a bit cramped. The mini-fridge and microwave just sit in the room next to the TV. We also had to unplug the TV to plug in the microwave. The towels weren’t the best quality. Thin and not very soft.

We let the kids use the small pool. It was fine, nothing great. There is also a big spot where you can see they removed a hot tub and didn’t really do much to make it a functional area for anything else. The towels were also small and thin - hard to get dry with.

The free breakfast was pretty limited. Not a ton of healthy options. I had an egg soufflé thing (egg whites, spinach, feta cheese) that was from a package. Not sure how it’s made or where they get it from, but it was the healthiest option they had. There was a waffle maker for the kids. One thing I observed was they only had strawberry cream cheese and there was a guest who asked about it because she is allergic to strawberries and they didn’t have any other options. Why wouldn’t the hotel just have plain if they are going to have only one option?

The staff wasn’t overly friendly, but we didn’t have any issues, and again we were only there one night.

This is one of those hotels that is only good for a “passing through” stop, but even then I would probably try a different hotel if we did a similar trip in the future.

Date of stay: April 2023
1  Thank Tracy L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ANDRAE W, General Manager at Fairfield Inn & Suites Mahwah, responded to this reviewResponded 30 April 2023

Dear Guest,

We thank you for staying at our hotel during your trip passing through the area. I apologize that myself and my team were not able to provide you with a memorable experience. We appreciate your feedback and will work on further improving our hotel and team members. We trust that the next time you are in the area you will give us a chance to make it right for you. thank you for choosing our hotel as your best choice we look forward to seeing you in the future.

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