Beds are horrible, I came with a sore back. It was listed as a handicap room, however there was a tub with shower instead of walk-in shower. Toilet blocked during our stay, sink drained very slow. Ice machine on our floor was broken & the closest ice machine was 2 floors down. 1 out of 3 elevators was out of order during our entire stay. There was bellman to get our luggage out of our car & up to our room. Hot tub was not working. We stayed at this Hotel many times in the previous years and loved it. Cannot how much it changed in a year and not for the better. Sad to say we will not be staying here in the future. It is not worth the high price of the rooms.