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Faith and Nick were great. Alex is a bit abrupt and inflexible. TV was broken for half the trip. Toilet flooded the bathroom and a new flushometer had to be installed. In Room Dining is a joke with a limited menu, cold food and no table to eat on. Table on terrace broken. Room service never answered the phone. Beautiful views, warm room, great shower, excellent location. I would return but the hotel has many kinks that need resolved.
Date of stay: October 2024
Trip type: Travelled as a couple
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General Manager, General Manager at Wave Resort, responded to this review
Responded 18 Oct 2024
Thank you for your feedback. We're sorry to hear about the challenges you faced during your stay, and we appreciate your understanding. We would like to address your concerns directly, so please feel free to reach out to us at 508-463-8511. Your experience is important to us, and we hope to resolve this for you. Thank you!
Kind Regards,
Johnson Menezes Interim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Had a business networking event manager Mark figliozzi helped with every single detail start to finish, Wilson and his bartending team were spectacular smiles and kindness above and beyond.5 stars all around!! Must book for your next event
Date of stay: September 2024
Trip type: Travelled on business
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General Manager, General Manager at Wave Resort, responded to this reviewResponded 27 September 2024
Thank you for the fantastic review! We're thrilled to hear your business event at Wave Resort was a success. It’s great to know that Mark and Wilson, along with the bartending team, provided such top-notch service and made your experience exceptional from start to finish. We appreciate your recommendation and can’t wait to help you with your next event!
Kind Regards,
Johnson Menezes Interim General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We have stayed at this hotel before but this was a VERY SPECIAL OCCASION our Mom’s 94th bday! Johnson, the GM took extraordinary care of all of us. He went way beyond our expectations, making this a fabulous getaway! Can’t wait to go back soon!
Room tip: Restaurants are wonderful in Pier Village. The Waves has a lovely lunch and brunch!
Date of stay: September 2024
Trip type: Travelled with family
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General Manager, General Manager at Wave Resort, responded to this reviewResponded 26 September 2024
I'm honored to receive your outstanding review of Wave Resort! It was my pleasure to make your mom's birthday memorable, and we look forward to being part of many more special occasions to come.
Kind Regards,
Johnson Menezes Interim General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
This is by far the VERY BEST SHORE RESORT in NEW JERSEY.. We had a MAGNIFICENT KINGSIZED BED 🛌 with an OCEANFRONT VIEW.😁 The Staff were very helpful,professional, and friendly. The on-site restaurant was good as well. I would absolutely 💯 % return in our new future.
Room tip: The earlier you book, the better your chances of getting the room type that you desire.
Date of stay: September 2024
Trip type: Travelled as a couple
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General Manager, General Manager at Wave Resort, responded to this reviewResponded 25 September 2024
Dear Tyrone, Thank you for celebrating your 8th wedding anniversary at Wave Resort! We're delighted you enjoyed the oceanfront view and comfortable king-sized bed. It’s also wonderful that our helpful and friendly staff contributed to your stay. It was truly a delight having you as our guests, and we look forward to welcoming you back in the near future for another unforgettable visit!
Kind Regards,
Johnson Menezes Interim General Manager
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Not sure what those who wrote negative reviews experienced, but we loved our time at Wave. Great location and fun area, the staff was amazingly kind and attentive. The hotel is hip and fun, very clean and well staffed. A gem in an area in need of gems for hotels.
Date of stay: September 2024
Trip type: Travelled as a couple
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General Manager, General Manager at Wave Resort, responded to this reviewResponded 24 September 2024
Thank you for your fantastic feedback! It’s clear that Wave Resort's energy resonated with you, and we couldn’t be more thrilled! Our team takes pride in delivering attentive service, and it’s wonderful to hear they added to your memorable stay. It was a pleasure having you as our guest, and we're looking forward to welcoming you back for another fun and relaxing visit at Wave Resort!
Kind Regards,
Johnson Menezes Interim General Manager
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The Wave is friendly, relaxed but professional, with very comfortable rooms and beds--plus ocean-side terraces! Just cross the boardwalk to the beach. It has an amazing event/conference room with almost 360 degrees of floor-to-ceiling windows that open to a huge ocean-facing terrace.
Date of stay: September 2024
Trip type: Travelled on business
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General Manager, General Manager at Wave Resort, responded to this reviewResponded 24 September 2024
On behalf of our team at Wave Resort, we thank you for your wonderful review! We're delighted you enjoyed our relaxed yet professional atmosphere and the comfort of our ocean-side rooms. Our event space, with its stunning ocean views and floor-to-ceiling windows, truly offers a unique experience. We're glad you appreciated its charm, and we hope to welcome you back for another memorable stay in Long Branch!
Kind Regards,
Johnson Menezes Interim General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC