Spent 2 nights at Bungalow over the weekend. Very convenient and you have access to all the amenities at the Wave but not the high price of the Wave Hotel. Rooms are a nice size, but couches are very uncomfortable. Coffee and breakfast are much appreciated.
Dear Jeanne,
Thank you for sharing your experience at Bungalow Hotel. We are happy to hear you recognize the convenience of the location and access to a variety of amenities offered. It's also wonderful you enjoyed the spacious rooms and delicious complimentary breakfast. Your feedback about the couch is appreciated and will be considered for future improvements. We look forward to welcoming you back again soon.
Kind Regards,
Mark Yanke
Area General Manager
We had a great stay. The hosts we dealt with were Justin and Mark and they went above and beyond to answer any questions and to provide us with useful information that made our stay in Long Branch even better than we expected. b We will definitely come back.
Dear Ruth,
It was truly a pleasure to welcome you to Bungalow Hotel during your recent visit. We're delighted to hear we were able to deliver an enjoyable experience and that you appreciated the exceptional hospitality both Justin and Mark provided during your time with us; we look forward to passing along your kind words! Thank you so much for your positive rating and recommendation, and we hope to have the opportunity to welcome you back soon.
Kind Regards,
Craig A Waterman
Area General Manager
My stay at the Bungalow was perfect, and I would definitely stay again when in the area.
The bed was very comfortable. The shower pressure and temperatures were amazing. The room and hotel were very clean. The staff was friendly and helpful. Just a minute or two from the beach.
It brightens our day to know that you had a fantastic stay with us! We work hard to meet expectations like yours, and we’re happy to hear our comfortable accommodations, hospitable team, and the high standards of cleanliness we adhere to hit the mark for you. Receiving recognition for our fabulous location is always appreciated as well! Thank you for your perfect rating, and we hope you return soon.
Kind Regards,
Craig A Waterman
Area General Manager
This is a great boutique hotel. Large comfortable room. Attentive staff, easy parking and perfect location. We have stayed here several times in the past several years in the winter for a quick weekend getaway to see shows at the stone Pony in Asbury Park. A short walk to the beach and multiple shops, restaurants and bars. Great for families and small groups with competitive prices.
Thank you for staying at Bungalow Hotel. We are delighted to hear your experiences have been consistently positive throughout the years, from our large, comfortable rooms to attentive service and convenient amenities. It's great that our location is the perfect base for your weekend getaways, with easy access to The Stone Pony and local dining and shopping. We appreciate your continued patronage and look forward to your next visit, aiming to make it just as memorable as the ones before.
Kind Regards,
Craig A Waterman
Area General Manager
Worst hotel experience I have ever had. First, the room smelled moldy; climate control equipment was so noisy and leaked water all over the room, and fans in the bathroom and toilet were just too loud that it caused a nuisance to our stay for a family of 3. The Heater did not work as you would think; we had to use the fireplace to heat the room, which would turn off every 30 minutes.
Secondly, fees, fees & fees that ultimately look like extortion. Resort fees and parking fees on top of what we paid for our stays. Let me not forget to mention that you technically do not receive anything unique or exciting for these fees. Trust me, I did my research and comparison. They say they serve breakfast, but it's downright mediocre. At breakfast time, there was no comfortable sitting to have the trashy breakfast offered, and they had us waiting for plates to dish the bagels, muffins, and juice they served.
Thirdly, why the hell is there a non-functional wine cooler/ beverage center in the room? Just put in a damn refrigerator. Not every guest needs these wine coolers, but a fridge could make a guest's stay outstanding. On top of that, the wine cooler/ beverage center made this loud, obnoxious sound when we tried to turn it on to cool our leftovers and water. You can't even stay in the room with the wine cooler/ beverage center on; talk more of sleeping in the room with it on.
Honestly, I can go on and on about my bad experience at this hotel, but I will hold back on other frustrating experiences. For example, weird loud elevator noises, charging my card before checking in, when my booking said to pay at check-in. The owners of this establishment should get some pros to renovate these buildings, facilities, and rooms. I guarantee if these continue, you will take up one day with no guests in sight. This location is one of the best; make great use of it.
Dear Pete,
We appreciate you reaching out to share your thoughts regarding your family's recent stay at our property. While we're glad that you enjoyed our great location, we're very sorry to hear we were unable to meet your expectations and that you were disappointed with your experience. Please accept our apologies for any issues you encountered with the heating and cooling of the room, as well as noise disturbance from the extraction fan; we will address the concerns you raised with our maintenance team to ensure these are working efficiently. We are also actively using your and other guest feedback to educate our upcoming property-wide renovation this Winter, and have recently significantly expanded the offerings included in our property Resort Fee that we feel will be of great value to our guests. Your feedback is important and allows us to continually review guest satisfaction and where we could be doing better. Thank you for your valuable input.
Kind Regards,
Craig A Waterman
Area General Manager
