In March, I reluctantly chose to stay at the Hampton Inn due to its proximity to transportation into the city. As a frequent business traveler who also likes to visit family, convenience was a key factor. My flight arrived late, and I was utterly exhausted—I just wanted a quick shower and a comfortable bed.

My usual routine involves inspecting the room and spraying the bed before unpacking. Imagine my shock when I turned back the sheets and discovered unmistakable body fluid stains. It was truly DISGUSTING!!! I immediately called the front desk to address the issue. The front desk agent at the time assured me that someone would come to change the bed, but the wait was excruciatingly long—over 30 minutes.

The front desk agent promptly contacted the housekeeping supervisor, who unfortunately wasn’t on-site. The supervisor instructed him to personally verify the situation in my room. The whole exchange left me feeling as though my honesty was being questioned. But here’s the bottom line: if stains cannot be removed, they should be replaced. Who wants to sleep on someone else’s bodily fluids? The sheets should have been discarded without hesitation.

This wasn’t my first encounter with cleanliness issues at this hotel. Foolishly, I had stayed here before and faced a similar situation. I should have learned my lesson then. Consider this a warning: BEWARE of this hotel. The cleaning staff lacks pride and diligence in ensuring clean rooms. If you value a good night’s sleep, without stained bedding......look elsewhere.

Katrina S Womack...

Room was very clean and comfortable.
Super great for convenience to Cape Liberty cruise terminal and Liberty Island park. free parking and breakfast. Reasonable and friendly staff. Nice restaurant directly across the parking lot for dinner. I would definitely stay there again.

This property has clearly been renovated, so many older reviews here are moot. It’s a clean hotel, with quiet rooms. Beds are comfortable. Walk-in shower has replaced the tub. Plenty of plugs have been added at the desk and by the bed. Mini-fridge and microwave. Lots of parking. Digital key actually worked. WiFi was fast and no issues with VPN as someone else had.

But they still have kinks to work out:
1. With housekeeping every other day, I asked the maid for clean towels. She took the old ones and told me to get replacements from the front desk, despite her trolley full of towels. Huh?
2. Ran out of butter at breakfast and attendant said there was no more. Really?
3. Fire alarm went off around 1:15 a.m. my last night there. Checking out around 6:15 a.m. on 4/3 after falling to go back to sleep, the desk clerk (who had to have been there for that incident) offered no apologies, no dollar credit, no extra points, nothing. In fact, he seemed annoyed that I stopped at the desk and had the nerve to request a printed receipt.

So it’s 4.5 stars for the room, 2.5 stars for other issues. If they work out the latter it’ll truly be a good place. Would consider a second chance.