Checking in the staff has attitude like you're bothering them check in.

Stayed for 3 days the breakfast is cold. They are not replenishing the food. There are a lot of customers walking away because the tables aren't being wiped down, there's no coffee, no sugar no cream, all the amenities with the oatmeal or all gone and nothing is being managed. The man serving the breakfast told me I should come in earlier. I explained that breakfast was supposed to be till 10:00. He was rude and again told me to come to breakfast earlier and more rudeness

I went to the front desk was told that was not her Department. Ask for a manager there is none, they will be in tomorrow. Told I should come down to breakfast earlier. But breakfast is served till 10:00 and I was down there at 9:00

Met a man on the elevator who explained he was told the same thing that we should be to breakfast earlier. He explained that the staff is rude to him too.

This just makes for an unpleasant experience there's got to be other places to say that treat you better

Even though the hotel is under renovation didn't fill like it at all very clean rooms and exceptional service and staff great value for money and the is a huge shopping center behind the hotel the rooms where new and clean

Pros:
1) The sweetest , friendlies, most helpful, and “just a little Ray of Sunshine” night clerk (Pamela).
I observed her handling/juggling several unhappy customers at once (through no fault of hers) and she displayed respect , a positive attitude, and advanced problem-solving skills, till everyone was content.
2)Great location! Walking distance to many restaurants, stores, and a movie theatre.
3) Rooms are clean, stylish, and comfortable.
4) Fresh-baked cookies every afternoon. 5) “Spin-the-Wheel “ and get a prize promotion
5) Grilling area on property
6) Above average exercise facilities

CONS:
1) Massive remodeling project underway, causing several issues (lack of hot water one night, pool not open, workmen/clutte)
2) Breakfast wasn’t very good. Super-thin “Hampton Inn“ bacon, Cheese omelettes and fruit were ok.
3) Housekeeping not available every day, but did clean well when they were scheduled/requested