I’ve stayed at this hotel many times over the years and always enjoyed it. This time? Not so much. The hotel is undergoing renovations and if I’d known that I wouldn’t have stayed there. Here are some things that went on which may or may not be related to the construction.

When I got to my room I tried to connect to the Wi-Fi. I kept entering my last name and room number but no luck. I finally went to call the front desk but could not get the phone in the room to work. I had to call the hotel on my cell phone and wait on hold for a while. The woman at the desk gave me an alternate password and after several tries it finally worked. She said they would send someone to fix the phone. When the man showed up he fiddled with it and discovered that it only worked on speaker phone. Okay. Whatever.

I went downstairs to the fitness center to work out. I tried to wipe down the machine but there were no wipes in the container. I started my work out. After a while I took a break to have a drink. I went over to the water but there were no cups. I had to drink out of my hands.

In the morning while I was having breakfast smoke began pouring out of the toaster. Later the fire trucks came but somehow the smoke alarms didn’t go off. Odd. I left the breakfast to prevent smoke inhalation and went into the bathroom on the main floor. Afterwards I tried to wash my hands but the bathroom had no soap. The entire first floor sitting area is gone so there’s nowhere to sit anyway so I just gave up and left. I couldn’t even sit by the pool because it has no water and no chairs.

Reception staff was so rude, she did not even give milk for my toddler at night. Breakfast was okay. They don’t clean rooms until the 4th day of your stay, so if you are staying beyond a day, you get clean room, towels, trash etc on the fourth day.

We reserved two rooms — and had proof of such. Drove 12 hours, checked in, and were told there was only one room. The second room reservation “never went through” on their end. They did absolutely nothing to try to make the situation right — just said oops, all booked — and were extremely rude about it even though they were at fault. Then they continually demanded to know whether we wanted to keep the single room before we could even check availability at nearby hotels. We had to get rooms at a more expensive, less convenient hotel. Ridiculously bad customer service. Beware.