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Eohippus
Ashland, Massachusetts

Kind of dreary....

3.0 of 5 bubblesReviewed 29 Oct 2024
This hotel was just the final stop on our way home from a long road trip. We came in late, and left early, so this review is all about first impressions.

There was clearly an attempt, at some point, to update this hotel. The lobby area is very nice, and the hallways have clean carpet and bright wallpaper. There are granite counters in the bathroom. But the hotel still has a shabby vibe.

Our room wasn't dirty per se, but it wasn't clean either. You know how your bathroom at home would look if you didn't give it a deep clean every now then? Well, that's what this looked like: dirty grout in the bathroom tile, greyish tub bottom, scum in all the corners, and on all the baseboards. The door bottoms were chipped, the paint was peeling off the wall in an 8-inch chunk next to the shower. The carpeting was worn and grimy.

The lack of lighting in the room contributed to the feeling of dreariness. We turned on every light in the room and you could still barely see, even during the daytime! The room entry light was so dim that my husband turned it off, thinking it hadn't been turned on. We had to leave the bathroom light on just to be able to sort through our suitcase.

The hotel breakfast was blah.

The only bright spot in our stay was that we both got a great night's sleep! The bed was firm and the sheets smooth, and there was a selection of pillows for every teast. And there was no noise! I don't know if the HVAC unit just didn't need to turn on, or if it was just particularly silent, but it was a pleasure to not be woken by a loud piece of machinery cycling on and off all night.
Date of stay: October 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Haskell-Wayne Area, an IHG hotel, responded to this review
Responded 15 Nov 2024
Hello, Eohippus

Thank you for staying at our Holiday Inn Express Haskell-Wayne Area. We are truly grateful to see you share your experience with us. Our local team will use your observations to improve our service and facilities.

I have shared your sentiment with our local team and manager, and I apologize for not delivering a better accommodation. Our staff will work to ensure a much better experience in your future travels.

The goal of our staff is to make you feel relaxed and at home.

I hope you visit again in the future and give us a chance to show you the adjustments we've made to improve.

See you around!

Alejandro G.
Case Manager
IHG Hotels & Resorts Service
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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1 - 6 of 190 reviews
Reviewed 24 August 2024

Relieved there was a room available for a last-minute stop. The hotel looked quite new and our room was very clean. The staff were friendly and helpful when we needed a room closer to the elevator and also a shower cap. Complimentary breakfast was basic but worked just fine for us. Best night's sleep I had in several days despite sleeping at two higher-end hotels in other states. Hoping we can stay here again to visit friends in the area.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Emily L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 October 2023

Horrible customer service.

Very arrogant management. I would NOT recommend this facility as manager Patel was unwavering in an emergent situation.
That is the problem with dealing with low budget establishment. It’s better to deal with a more upscale hotelier.

Date of stay: September 2023
Trip type: Travelled on business
Thank carol denise r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Haskell-Wayne Area, an IHG hotel, responded to this reviewResponded 18 October 2023

Hi carol denise r,

Thank you for sharing your thoughts about your stay. We appreciate you staying at the Holiday Inn Express Haskell-Wayne Area for your work travel needs and for doing business with IHG Hotels and Resorts.

Our goal has always been to provide our guests with the best hospitality service, and I am sorry for the issues you encountered. I forwarded your feedback to the hotel management to identify areas where we can improve ourselves to prevent similar issues from reoccurring in the future. I’ve also sent you a private message to obtain additional details about your stay.

Again, thanks for the feedback. We hope to welcome you back!

Always,

Rosh D.
Case Manager
IHG Hotels & Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2023

We stayed at this hotel for 9 nights. It was an outstanding accommodation. Excellent and quiet location. Our room was spacious with two double beds. Super comfy mattresses and fluffy pillows. Our room was cleaned every day, clean towels provided. The staff was so helpful. Breakfast included a hot buffet and pastries. The cinnamon rolls are to die for. There is a laundry room on the second floor, ice machine and vending machine downstairs. You have everything you need and more. Loved it!

Date of stay: June 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank M1430MAmartar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 June 2023

We liked this hotel. Our room was spotlessly clean, the staff were friendly, and the location was perfect for us. We wished that the bathroom were larger -- it has very limited space for the usual things we keep in a bathroom (shaving cream and razor, deodorant, hair spray, toothbrush, etc.) But the pluses far outweighted this inconvenience. The breakfast was what you'd expect from a budget hotel -- nothing special, but adequate and reasonably tasty. The hotel staff did a great job of keeping the breakfast room clean and well-supplied even though it was a bit crowded in the mornings since a bridal party was staying at the hotel. We'll probably stay there again in the future.

Date of stay: June 2023
    • Value
    • Sleep Quality
    • Service
Thank Lou H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 April 2023


I stayed at this Holiday Inn in Haskell, NJ, in mid March because of its location and convenience to visit family and friends, as I have for years. This time though, I noticed a big change. It was very obvious that the hotel was feeding and housing a number of homeless people. Because I normally travel alone, I brought this to the attention of the front desk in addition to speaking with the manager. I was informed that he was not aware of this problem but he had cameras. I said he should watch his cameras then and he would clearly see what was going on. As I became more aware throughout my stay, I saw more evidence of this situation by the breakfast bar and throughout the hotel. Before leaving, I again told the front desk to please tell the “manager” that I am aware of what is going on and in order to make a few extra bucks, he is doing a disservice to his paying customers. I worry about my safety and the security at this hotel and I am uncomfortable in revisiting this Holiday Inn Express Haskell-Wayne area, as long as this continues. If you decide to stay there, please be observant and very aware of your surroundings because the hotel staff refused to address my concerns.

Date of stay: March 2023
    • Value
    • Location
    • Service
Thank Suedg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Other at Holiday Inn Express Haskell-Wayne Area, an IHG hotel, responded to this reviewResponded 23 April 2023

Hi Suedg,

Thank you for your recent stay at Holiday Inn Express Haskell-Wayne Area and for sharing your feedback. We appreciate your business and making IHG Hotels & Resorts a part of your travel.

We work very hard and strive to be the best Holiday Inn Express. Our goal is to offer a seamless and relaxing stay, and I'm sorry to learn that it didn't happen. We take feedback seriously and would like to know more about it, and share this with the relevant teams. I sent you a separate message and hope you respond soon.

Your loyalty is important to us. We hope you choose IHG Hotels & Resorts for your future travels.

Best Regards,

Jenilyn J
Case Manager
IHG Hotels & Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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