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Lou H
Newark, Delaware

A very good, two-night stay

4.0 of 5 bubblesReviewed 23 Jun 2023
Hotel's Favourite
We liked this hotel. Our room was spotlessly clean, the staff were friendly, and the location was perfect for us. We wished that the bathroom were larger -- it has very limited space for the usual things we keep in a bathroom (shaving cream and razor, deodorant, hair spray, toothbrush, etc.) But the pluses far outweighted this inconvenience. The breakfast was what you'd expect from a budget hotel -- nothing special, but adequate and reasonably tasty. The hotel staff did a great job of keeping the breakfast room clean and well-supplied even though it was a bit crowded in the mornings since a bridal party was staying at the hotel. We'll probably stay there again in the future.
Date of stay: June 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed 8 April 2023


I stayed at this Holiday Inn in Haskell, NJ, in mid March because of its location and convenience to visit family and friends, as I have for years. This time though, I noticed a big change. It was very obvious that the hotel was feeding and housing a number of homeless people. Because I normally travel alone, I brought this to the attention of the front desk in addition to speaking with the manager. I was informed that he was not aware of this problem but he had cameras. I said he should watch his cameras then and he would clearly see what was going on. As I became more aware throughout my stay, I saw more evidence of this situation by the breakfast bar and throughout the hotel. Before leaving, I again told the front desk to please tell the “manager” that I am aware of what is going on and in order to make a few extra bucks, he is doing a disservice to his paying customers. I worry about my safety and the security at this hotel and I am uncomfortable in revisiting this Holiday Inn Express Haskell-Wayne area, as long as this continues. If you decide to stay there, please be observant and very aware of your surroundings because the hotel staff refused to address my concerns.

Date of stay: March 2023
    • Value
    • Location
    • Service
Thank Suedg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Other at Holiday Inn Express Haskell-Wayne Area, an IHG hotel, responded to this reviewResponded 23 April 2023

Hi Suedg,

Thank you for your recent stay at Holiday Inn Express Haskell-Wayne Area and for sharing your feedback. We appreciate your business and making IHG Hotels & Resorts a part of your travel.

We work very hard and strive to be the best Holiday Inn Express. Our goal is to offer a seamless and relaxing stay, and I'm sorry to learn that it didn't happen. We take feedback seriously and would like to know more about it, and share this with the relevant teams. I sent you a separate message and hope you respond soon.

Your loyalty is important to us. We hope you choose IHG Hotels & Resorts for your future travels.

Best Regards,

Jenilyn J
Case Manager
IHG Hotels & Resorts Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2023 via mobile

Clean, modern, safe - all felt good here. Stayed here 2 years in a row for dance competition at West Milford HS. Pool is clean too. Rooms are comfy. Food is standard but we slept in cause beds are comfortable. Coffee/tea out all day too. Friendly check in.

Date of stay: March 2023
Trip type: Travelled with family
Thank Mlevy222
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 March 2023

I’m pretty sure this hotel is sheltering homeless. There was a definite homeless person clearing out the buffet at breakfast and then heading to her room, a definite homeless man complaining loudly about having to pay $1 for Advil, and a homeless family one night we were there watching TV in the lobby. There’s also barking dogs, and I don’t think there’s a special pet section because I could hear barking from my room.
This place used to be great, and not many hotel options in the area. I think they’re trying to make some extra $$ but it’s not a hotel I would recommend anymore.

Date of stay: March 2023
    • Value
    • Location
    • Service
Thank celesteb708
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Other at Holiday Inn Express Haskell-Wayne Area, an IHG hotel, responded to this reviewResponded 1 April 2023

Hi celesteb708,

We appreciate you for choosing to stay at our Holiday Inn Express Haskell - Wayne Area for this trip and for sharing your feedback. We appreciate you choosing us and doing business with IHG Hotels and Resorts.

We aim to give our guests an efficient stay in a place that feels fresh and focused only on the features and services you need; I am sorry we did not deliver this time. I shared your sentiments with our hotel management and trust that proper actions will be taken to avoid this from happening again.

Until your next stop in the area, we look forward to hosting you again to redeem your confidence.

Sincerely,

Grace L.
Case Manager
IHG Hotels & Resorts Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2023

We booked a room for two nights because we had to leave our home for renovations so we chose this hotel specifically because it says right on their website PETS ALLOWED. And on my reservation it even asked what "type of pets" I had. Yet when I went to check in I was told that cats are not allowed. They only allow dogs. And that they "recently changed their policy". She was very rude when I asked her why it says right on their site that PETS (plural) are allowed. She just said there was nothing she could do. Which left us scrambling to find another place last minute. I will never choose this hotel again!! Awful experience!!

Date of stay: February 2023
    • Location
    • Rooms
    • Service
Thank RonMulville
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeraldine Rimban, Other at Holiday Inn Express Haskell-Wayne Area, an IHG hotel, responded to this reviewResponded 23 February 2023

Hi RonMulville,

Thank you for choosing our IHG Hotels and Resorts and sharing your experience. We appreciate you choosing us as your preferred location for your accommodation needs.

We make sure that our guests receive the best hospitality and service. I'm sorry about the issues you've encountered regarding our pet policy. Rest assured, I have shared your comments with the hotel management for review and service enhancement. I also sent you a private message to ask for more details about your stay.

Your business and visit are appreciated. We all look forward to serving you again to provide a better experience.

Warmest regards,

Rosh D.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2022 via mobile

The hotel is alright, not great but alright, minor upgrades need to be done, first of all, the elevator is a bit too slow for my liking, either another one needs to be installed, second, one of the heaters in the rooms need to be upgraded, the bathroom sink is clogged, and the room smelled funny, I know it's pet friendly but still, maybe they should have a separate section for pets and their owners and a separate section for guests without pets, because there was dog pee on on one of the blankets in the rooms so you know, the pool was okay too, I also didn't know about the security deposit at the beginning after I checked in...

Date of stay: December 2022
Trip type: Travelled with family
Thank Anoymous152
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Other at Holiday Inn Express Haskell-Wayne Area, an IHG hotel, responded to this reviewResponded 20 January 2023

Dear Anoymous152,

Thank you for choosing our hotel while visiting Haskell-Wayne Area and for taking the time to provide feedback about your experience. Pleasure having you as our guest.

I would like to apologize for the slow working elevator and the smell in the room. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.

I hope to have the opportunity to welcome you again in the future.

Best regards,

Ben W.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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