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Music Family

The hotel and the view is unbelievable, too bad the food sucks.

4.0 of 5 bubblesReviewed 15 Aug 2024
The hotel and the view is unbelievable. The rooms, we got the suite with an adjoining room, had more than enough room and were very cozy. Everything about this place is perfect for a dream vacation. A few exceptions: The food is terrible. No wonder they give you a credit for breakfast. Microwaved eggs is not my idea of luxury. Most of the people at the desk are rude. I get it, they probably get asked the same questions over and over. The policies and itinerary lists are just confusing and finding the things to do can sometimes require asking the front desk. Some more positives: I have to say all of the things to do are amazing. The star gazing one is unbelievably awesome. Is it worth the price? Yeah. I just wish they would get better food.
Date of stay: August 2024
Room Tip: Look outside the hotel for reservations for dinner and get food to cook in the room for breakfast.
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Crystal Springs, Guest Services / Front Office at Grand Cascades Lodge, responded to this review
Responded 19 Aug 2024
Dear Musicfam247,

Thank you for staying with us recently at Grand Cascades Lodge and sharing your feedback with us.

I'm so glad you enjoyed many aspects of your time with us including your room accommodations, the spectacular view from our hotel, as well as many of our fun activities.

That said, I am sorry you did not enjoy our cuisine and the dishes you had ordered. We do not serve microwaved eggs up at Crystal Tavern and regarding the service you descibed receiving, I would love to learn more about your time with us and can be directly reached at service@csresort.com so I can share this feedback with our managers.

Warm Regards,

Mike
Guest Experience
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,542)
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Reviewed 10 August 2024

The first two nights of our 5 nights stay were interrupted in the middle of the night by faulty fire alarms. After sitting outside on the curb for 90 minutes in our pjs, we were allowed to go back to our rooms. Tough to get much peaceful rest after being awakened in that manner so we were sleep deprived for most of our stay. We heard staff say this has happened several times in recent months. At a minimum, a call or visit from a manager to apologize would have been nice or “hey, have a glass of wine on us” but nope, nothing. Instead we heard staff making light of this with shoulder shrugs.

Date of stay: August 2024
Trip type: Travelled with family
Thank Ron D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Grand Cascades Lodge, responded to this reviewResponded 9 August 2024

Dear H242AVrond,

We're incredibly sorry for the huge inconvenience regarding the fire alarms, but they are not faulty whatsoever so this should never be implied as this is a very serious safety issue.

When something legitimate triggers the alarm they of course will go off as with all other businesses. That is a good thing because the alternative in a real threat or emergency could be fatal which I'm sure you and anyone reading this can understand. That said, we have a very strict protocol in place that also legally requires the local authorities as well as fire department to physically come to the hotel to determine whether or not it is safe to re-enter the building. The time at which this occurs can vary, but much of this is completely out of our hands.

Nevertheless, I understand the negative impact this had and am eager to learn about your personal experience so this can be shared with our internal team. I can be reached at service@csresort.com. When reaching out, please include your booking confirmation as well as the best method in which to contact you.

Kind Regards,

Mike
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2024

Spa is AMAZING!!!!!!! Quality treatment and great services. Best ever!!!! This was an unforgettable birthday experience. Loved it. Very cozy suite. Some repairs needed in the bathroom but overall great resort. All issues were rectified IMMEDIATELY. The customer service was superb!!!!!

Room tip: Check your room before getting settled.
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lisa M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Grand Cascades Lodge, responded to this reviewResponded 6 August 2024

Happy Birthday Lisa!

I'm so glad you had such a memorable and enjoyable stay with us :)

We hope to see you again sometime very soon!

Mike
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2024 via mobile

Pros: the grounds are gorgeous. So many activities on site. Pools were gorgeous. Nice spa. Coffee shop had good coffee.

Activities we enjoyed, that were included in our stay: driving range (and they lend clubs and balls for free), 18 hole outdoor putting course (think mini golf without the obstacles- was beautiful and fun (clubs and balls included), and you can do it at night as well with light-up flags, archery on two different properties (all included, we tried on minerals property and also at the quarry- quarry was nicer). Fishing (catch and release)- fishing gear *not* included. Laser clay shooting- was SO FUN, but in the sun in the middle of the day and was a bit hot. Koi pond was nice.

Pools: the biosphere is gorgeous and so fun and cool, and the garden growing there and at the restaurant right outside it was beautiful. There’s a hot tub attached and that was also really nice, along with a sauna and steam room. And a water slide into the pool. And another outdoor pool right outside. Also very nice. The vista 180 pool was also beautiful and fun.

Cons: for a regular old plain 2 queen room that was built in the 90s or something, the price was INSANE. You’d think paying almost $800 a night would give you a nice room. The beds were hard as rocks. May as well have slept on the boxspring. The walls were rail thin, we could hear everything going on in the connecting room. Bathroom needs updating. AC was weird- it was either too hot or too cold. No ice machines on our level. We got an ice bucket with no bag- had to use a shopping bag for ice. Getting to the pool is weirdly complicated, especially with strollers/wheelchairs. There were too many hidden fees. The original price we found when booking was $579-something a night, and somehow with resort fees, convenience fees, credit card fees, upgrading from 1 king to 2 queens, and spa convenience fees, we paid almost $800 a night! NOT WORTH IT. We got a package that included $300 at the spa, but you were required to charge it to the room, which then required a convenience fee.

Overall, we had a nice time, but absolutely not worth the price. I would go back if it was significantly cheaper.

Room tip: Go off-season. Bring your kids.
Date of stay: July 2024
Trip type: Travelled as a couple
Thank Skalish
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Grand Cascades Lodge, responded to this reviewResponded 26 July 2024

Dear Skalish,

Thank you for having recently stayed with us at Grand Cascades Lodge and sharing all of your feedback with me.

I'm very glad that you found lots of enjoyment from our awesome amenities, variety of activities as well as your time down at the Reflections!

Regarding your constructive feedback – we absolutely value it and I will personally ensure that it is received by our hotel operations team.

That said, I did want to let you know that we do not charge hidden fees for anything while here at Crystal Springs Resort. While you may not like that we charge different fees (which is completely understandable and something we respect), the guest is always aware that they exist upfront and we do fully disclose everything throughout multiple checkpoints.

The credit card convenience fee is listed on our website, included on all booking confirmation emails, expressed directly by our booking specialist's on recorded calls, signed off on by the guest upon registering at the front desk as well as posted on signs which sit directly on the front desk. On dining checks, this fee is also listed there as well as a friendly reminder to our guest's and patrons. Debit cards or by of course paying in cash completely avoids this fee altogether.

The resort fee is baked into the final quoted price you are given if booking over the phone with one of our agents and is also broken down along with all various taxes we are required to charge when using our online tool. The 10% spa fee is also included in any final quoted prices given as well. Please note, these extra fees are also mentioned on our website as well so there should never be any situation where a guest would not know what they are paying.

Regardless of this, we thank you again for visiting Crystal Springs Resort and hope to see you again at some point in the future!

Warm Regards,

Mike
Guest Experience

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Reviewed 23 July 2024

I booked this resort at the last minute and completely fell for the marketing. They advertise this place as a "luxury resort" full of the "finer things in life," and that's simply not true. The staff is super friendly, and the resort is well-maintained and clean, but they charge high-end prices and deliver a product that is slightly better than average. We stayed in a one-bedroom suite with a fireplace deck on the first floor. The room was huge, but the view was non-existent.

Room tip: The biosphere pool was full of little kids running around, the pool on the golf course side was much calmer.
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 29tangel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Grand Cascades Lodge, responded to this reviewResponded 23 July 2024

Dear 29tangel,

Thank you for having recently stayed with us here at Grand Cascades Lodge as well as for sharing your personal experience with me.

I am very sorry that you did not feel as though you received strong value during your brief time with us. That said, our guest rooms are all located in different areas of the hotel and as a result will have varying views. Nevertheless, we do apologize if the view from your specific room did not impress you. Countless rooms of ours do have stunningly breathtaking views of the mountains, our beautifully manicured landscaping as well as our golf courses.

If you have any other feedback to share with me, kindly email me directly at service@csresort.com so I can ensure everything is passed onto our hotel operations team. We always love hearing from our guest's on how we can improve our guest's hotel experience and of course do hope to see you again at some point in the future!

Kind Regards,

Mike
Guest Experience

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Reviewed 13 July 2024

The employees were excellent. A great Spa experience. The food was very good. The property was a "Taste of Heaven". My wife and I had a very relaxing time. Both the indoor and outdoor pools were great. The wine tour and the wine tasting that we attended was very informative. Susan Wagner the Wine Director really knows her stuff.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Greg P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Grand Cascades Lodge, responded to this reviewResponded 16 July 2024

Dear Greg,

Thanks so much for staying at Grand Cascades Lodge and sharing your experience with me.

I'm so glad you a wonderful all-around time and are already thinking about your next stay with us!

That said, I will gladly pass on your kind words to Susanne as well as the rest of our hotel operations team.

We hope to see you again very soon - CHEERS!!

Mike
Guest Experience

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