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SO

Horrible Experience!

1.0 of 5 bubblesReviewed 29 Sept 2024
During our stay at the hotel from 09/18/24 to 09/27/24, we experienced a disappointing level of service, especially considering the hotel's association with the prestigious DoubleTree by Hilton brand. The service fell far below the standard motel.

The room size, beds, sofa, and fridge were relatively okay, but the service was terrible. My colleague and I almost suffocated due to the lack of airflow. When we tried to adjust the thermostat, we found that maintenance had locked it to conserve energy. After calling maintenance, the thermostat was reprogrammed, and the air conditioning worked for one day but stopped for the rest of our stay, forcing us to open the window to sleep.

As we arrived around midnight and left around 5:30 AM daily, morning coffee was essential to us. However, we had to call and remind the staff to provide coffee almost daily. Additionally, we never had sugar for a single day. Whenever we asked for sugar, they gave us equal sweeteners, so we ended up buying our sugar. The towels were not provided properly either. One night, we found the towel rack empty. We called the front desk, and the room service attendant who delivered the towels was rude.

On 09/26/24, it was evident that the trash cans had not been emptied, the water glasses had not been replaced, the restroom had not been cleaned, and one bed had been left unmade. Should management choose to dispute this, we have photographic evidence with date, time, and location tags to support our claims The hotel appears to prioritize the Asian tourist market while neglecting the needs of US customers.

The infrastructure and service warrant a comprehensive inspection by the authorities. The management might respond to this post, but it will not change the fact that this is a "One-Star Hotel." The cleanliness and maintenance issues in the rooms and common areas are unacceptable for a hotel with the reputable "DoubleTree by Hilton" brand. From stained carpets to malfunctioning amenities, the overall experience was disappointing. I wouldn't recommend this hotel to anyone looking for a comfortable and pleasant stay.
Date of stay: September 2024
Trip type: Travelled on business
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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Reviewed 24 August 2024

YOU CANNOT WALK HERE! I repeat: if you do not have a car, there is NO way to access the hotel by walking or public transit. Nowhere on the Hilton or Expedia websites did it say that you can ONLY get to the hotel by car because it is surrounded by highways. Originally, Google Maps informed us it would only be a 7 minute walk from the nearest bus stop to the hotel but that is because it wanted us to hop the fence and climb down a STEEP hill to enter the hotel from the back parking lot. Even if we wanted to walk the long way around the trees separating us from the hotel just 200 feet away, we would have had to cut across multiple lanes of highway at night with our luggages.
With such ridiculous infrastructure around it, the hotel should provide a shuttle service from bus stops. Their existing shuttle service is a joke because it is only available from 12 - 7 PM and FROM the hotel TO the bus stop by the George Washington Bridge but NOT BACK TO THE HOTEL!
The room itself was fine, which is why this is not a 1-star review.

Room tip: Only book if you have a car or are willing to spend $10-22 on Lyft/Uber for the 0.3 mi distance from the bus stop to the hotel.
Date of stay: August 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dast Q
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
German Luzardo, Owner at Doubletree By Hilton Hotel Fort Lee - George Washington Bridge, responded to this reviewResponded 28 August 2024

Hello dastq,

Thank you for taking the time to share your experience on TripAdvisor. We genuinely appreciate your feedback as it helps us continuously improve our service. I am sorry to hear that you encountered difficulties in reaching our hotel. As you noted, our location on Route 4 East, near the George Washington Bridge, can indeed be busy at times, and we understand how that can be frustrating for our guests. Your input is invaluable, and we will use it to enhance our guests’ experiences moving forward.

We truly value your patronage, and it is our hope that you will consider visiting us again in the future. Our team is committed to ensuring your stay is as enjoyable and seamless as possible. Until then, we wish you safe travels and look forward to welcoming you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2024 via mobile

The first time we visited the USA and after Orlando and Washington we stayed in this hotel new jersey near George Washington bridge for 5 nights . .I wanna mention good things first and that is the front desk officers .very cooperative and respectful with their guests .one of the Chinese officer helps me in luggage shifting .that's so nice of him .I don't know his name .thank you.other there lobby is good . .but so many things they should give importance.first the lightning in the room is worst .it's dark for us .few lamps just
No proper lights. secondly no pool no spa no activities for kids no proper area for any sort of activities .only gym .so that's ridiculous.the worst thing is the breakfast.we eat halal food .no customise egg no live cooking .we take cereals only .that tall waiter is so rude and disrespectful I could nt visit that area again .I did complain but they say sorry only.he neither gives or asks me for tea .neither display it or early close might be .but you should respect your guest whether he is Muslim or not .shame to him .he should be kicked off from this hotel and get some manners classes .so never wanna go again and never recommend to live there .

Room tip: Don't go what's so ever .
Date of stay: July 2024
Trip type: Travelled with family
Thank zohair2005
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 July 2024

Had to change our room 4 times. This hotel is extremely run down its 40 years old. 1st room very noisy, 2nd room daughter fell off the bed, 3rd time went to pick my luggage up and the bottom was soaking wet and so were my clothes. My daughter was constantly sneezing from the wet dirty carpet that stunk. 4th room was just old and outdated. The bottom of the bathroom door was severely peeling up. Took pictures. The A/C would kick on and off all nite long with a loud noise. One time 3 am it was hot and called front desk and they sent someone up. The Manager said he would give us our money back but we couldn't contact the agency where we purchased the trip from. I must compliment the 2 gentleman in the breakfast area. They were very sincere and helpful. I stayed here 15 years ago and it was nice and clean. It was a terrible experience. After all this aggravation they gave us the breakfast. First of all I read that it was included with our room. I feel like we should be refunded all our money.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Marilyn Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 July 2024 via mobile

We’ve stayed here a few times. Hotel is nice. Room are nice. Few touch ups need to be done like paint in the bathroom. Didn’t like that a few times our room smelled like cigarette. We ate in the lounge. Very good food. Dean our bartender was out standing sweetest man ever. We are definitely missing him. It was so kind so pleasant and friendly he was like family

Date of stay: June 2024
Trip type: Travelled with family
Thank beccina13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 June 2024

The room we were initially given had no AC, the mechanic came and confirmed. Went to front desk, staff were super unhelpful and unfriendly, managed to get a different room. New room had no AC once again, confirmed by mechanic. Had to fight with staff for a new room. Did end up getting a new room. The tub leaked. Only the front lobby is nice, the rest of the hotel looks super outdated and run down. It offers a pool, but it’s been closed since COVID and no one has bothered to update the website. The hotel is about a 12 minute walk to a bus stop, but you have to walk beside the highway, avoiding tons of broken glass, then run across a highway, go down a hill also covered in broken glass, then continue to the bus stop. The hotel also tacks on an extra charge per night for just existing in the building. The breakfast is garbage and is supe expensive. Don’t go here, find a different hotel. It’s not worth it.

Room tip: Don’t stay there.
Date of stay: June 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Departure41894493694
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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