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DoubleTree
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Alu110
United States

Never again

3.0 of 5 bubblesReviewed 28 Mar 2024via mobile
A disgusting dirty noisy hotel, this is not the hilton, this is its worst representation, there is a sign in the hotel that smoking is prohibited, but marijuana is quietly smoked on the territory of the hotel, They no longer represent a transfer to Manhattan, never come back
Date of stay: January 2024
Trip type: Travelled on business
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Reviewed 13 December 2023

This was the most average Doubletree I have stayed at in the past year. There was nothing blatantly wrong with it, but I don't think I would stay here again for the following reasons:

1. My room, although not dirty, didn't seem "sparkling clean" either. I hate when I can smell people's heads through the pillowcase on the pillows, so gross. I used the bath towels to cover my pillows.
2. The AC/heat system is very dated. Either the fan blows hard or not much. As previous reviewers stated, my room was hot but it did eventually cool down. No chance on opening a window due to the high volume of traffic.
3. Location. the hotel is not far from Manhattan but the mental effort you must exert to drive there is a lot. The hotel sits between multiple highways and it was a pain to drive to and from this hotel because of the high volume of traffic and multiple ramps, turns, etc. you have to take to get to the bridge. There is nothing within walking distance of this hotel either. My run to Starbucks on the way to a work event was very stressful due to the traffic and twists and turns required.
4. Bar/restaurant: the food was good but the beer selection at the bar is extremely limited. Stella was sour and they were out of other beers. Not many too choose from either.

Postive:
1. They offer a shuttle into the city which would be a plus for any not wanting to pay higher hotel prices.
2. Cookies are warm and delicious as always.

Overall, it's okay to stay if you must stay here but I think I would look for a more convenient place.

Date of stay: December 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Rubydoo67
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 November 2023

I'm in total disbelief that the acting manager was rude hostile disrespectful and RACIST. On top of all that he charged my Credit card account $300 with no explanation or reason. When I asked for a receipt no one could produce one. They scribble on a piece of paper, this was completely unacceptable...

Room tip: People of color are not treated with respect and care by management. Hopefully your experience will be better than mine.
Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank Ray L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 October 2023

We called prior to booking this stay and asked about and early check in as my family and I was traveling from a different state.Our flight arrived after 7 in the morning and we got to the hotel around 8:30 am . When we approached the front desk and skinny Asian looking guy was sitting in the back office and it too him about 5 mins to address us . After finally coming to see what we wanted he told him that we were here to check in , he explain that there was no room available, we explain to him that we had called and even made a notation on the reservation to check in early so how soon can we be checked in after Check out … we said not until 2 pm , check out was at 11 . I said I am willing to pay for an early check in so can I get a room any sooner as we were tired and traveling to attend an even early the next morning .She said no .. but also went on to telling me that anytime before 4 I still have to pay $60 for early check in fee.After sitting in the lobby for almost 4 hours a group of guys walked in at around 12 pm and asked for early check in and without hesitation they were told yes and allowed to be checked in while we were still waiting , i then approached the desk n asked again can I be check in and another agent who was working was kind enough to assist us . I paid the early check in fee and was given a room . Was not the cleanest but the housekeeper who was superb was kind enough to change the sheets on the bed .On the third day of our stay we went to the dining area to get a plate to warm leftovers in the microwave and we stopped in the hallway by the same Asian looking guy and asked what room we were, without even asking if we were having breakfast we were told that it was $25 per person , we told him that we just wanted two plates to use in the microwave and he wasn’t willing to loan us a plate … instead he went to the kitchen and got us to go foil boxes and we told him that we cannot use those in a microwave, he still hesitated to give us plates asking if we could just use one … in which we replied that it was 4 of us so two would be preferred and we will return it as soon as we were finish .. in which we did .Base on the customer service experience I would not encourage anyone to stay at this property especially if you are black .The housekeeper was the kindest person to us throughout our stay … she is superb, 10th floor housekeeper

Date of stay: October 2023
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Review collected in partnership with DoubleTree by Hilton
1  Thank jbrown31
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 October 2023

This is a gross hotel. Out of date and smelly. When we checked in one of the pillows on our bed still had someone else’s makeup on it. Gum matted into the carpet by the desk. The only reason we booked this hotel was for the shuttle in Manhattan but WRONG. they don’t offer it anymore. They have info for a private shuttle co you can use but it only goes at 9am returning at 8p and is 30 pp. do yourselves a favor and book elsewhere.

Date of stay: September 2023
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Review collected in partnership with DoubleTree by Hilton
Thank jesskowalsk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 September 2023

I selected this rating because Room 1506 A/C wasn't working properly for 4 days. The room wasn't cooling below 80°. I address the issue with management and he promised that it would be fixed by the end of the day but it wasn't. Again this went on for the entire stay.

Date of stay: September 2023
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Venture45214
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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