I selected this rating because Room 1506 A/C wasn't working properly for 4 days. The room wasn't cooling below 80°. I address the issue with management and he promised that it would be fixed by the end of the day but it wasn't. Again this went on for the entire stay.
I've stayed at this DoubleTree several times when driving to NYC for business. It is located just off the highway, several gas stations are close by, free parking (yes, free!), safe for solo travelers and easy for Uber pick up/drop off.
The dining room (breakfast and dinner) and bar have good selection and are very reasonably priced. If you don't want to drive in and out of the city and don't mind using Uber or Lyft, this is a great spot with easy freeway access for the business traveler.
Staff are very attentive and welcoming, incredibly helpful when needing recommendation for navigating the local area/city. Check in/out very easy.
Rooms could use a refresh, but comfortable nonetheless.
I'm adding a new review here as someone who goes to this hotel every few weeks. I they have noticed a few of the same things that others have noticed here in the reviews...but this issue is one that will only go downhill. Doubletree needs to get things in shape there ASAP..... If you're going to a Yankee game then this is the perfect location to stay at. However, if you're staying on the upper floor (15) there's a very distinct odor in some of the rooms. I know the smell to be of rodent droppings/leavings because my office building had the same smell before they renovated it. Doubletree tried covering up the smell in my room with some sort of perfume before I entered but after a few minutes, the smell was apparent and I needed a different room (12th floor)..the next room wasnt as bad but still smelled similiar... I'm actually a hilton honors member but in my experience if you smell rodents, you're going to eventually see them....... There is a Hyatt next door that I'm not a fan of (tiny, crappy bar and pay for parking last time I went) but I may have to consider that....
Booked a room at this hotel for 4 nights. Checkin was quick and pleasant.
They offer an allergen free cookie as a substitution for their normal cookies, if asked.
The front desk staff, the breakfast attendants, and almost every member of staff we encountered were beyond friendly. They went out of their way to make sure we were taken care of.
Breakfast cost was included in the cost of our room, so that was a plus.
The restaurant staff at night seemed to be bothered by us wanting to eat at 9pm. The server was curt when we asked about gluten free option and we were never given any refills. The food was absolutely amazing.
The hotel is older and the wear shows:
-Paint peeling in the hallways above the elevators.
-carpet was worn in the room
-Missing ceiling tiles in the pool area and water damage around the skylight which is completely covered in plastic.
-The hot tub was out of order
Despite that, the rooms were clean.
There was no DND sign for us to put out so we informed the Front desk that we did not need service. This was not communicated to the housekeeping staff and they came every day to clean up.
Parking was included and there was never an issue in finding a spot.
It was a trip for my kids . Awful experience. Wouldn’t recommend it to anyone . Hotel is dirty and everything is broken . Can’t use the pool as they give it for swimming lessons only . The trainings kept making us move ,, as a paying customer we should have all access , but nope . We were allowed to do anything in the pool, keep to a little corner . The rooms dirty , A/C didn’t work properly , dirty , bathrooms , dressers falling apart . Staff not friendly in helping you at all.
