Booked a room at this hotel for 4 nights. Checkin was quick and pleasant.
They offer an allergen free cookie as a substitution for their normal cookies, if asked.
The front desk staff, the breakfast attendants, and almost every member of staff we encountered were beyond friendly. They went out of their way to make sure we were taken care of.
Breakfast cost was included in the cost of our room, so that was a plus.
The restaurant staff at night seemed to be bothered by us wanting to eat at 9pm. The server was curt when we asked about gluten free option and we were never given any refills. The food was absolutely amazing.
The hotel is older and the wear shows:
-Paint peeling in the hallways above the elevators.
-carpet was worn in the room
-Missing ceiling tiles in the pool area and water damage around the skylight which is completely covered in plastic.
-The hot tub was out of order
Despite that, the rooms were clean.
There was no DND sign for us to put out so we informed the Front desk that we did not need service. This was not communicated to the housekeeping staff and they came every day to clean up.
Parking was included and there was never an issue in finding a spot.