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Janet G

Yu k

1.0 of 5 bubblesReviewed 7 Aug 2023
Do not stay here. The place is filthy . The 7th floor vending area had a layer of dirt in the floor that had not been touched in a long time. The room was dirty. The entire hotel had an unpleasant odor. The carpets throughout were dingy and dirty. The pool was cloudy, the spa broken, and the pool area was unkept. Totally disgusting..
Date of stay: August 2023
Trip type: Travelled with family
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Reviews (1,348)
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Reviewed 31 July 2023

This Doubletree is in dire need of a redo. Bathroom wallpaper peeling. Mold on wall underneath sink. Curtains worn so thin, sun shines thru the holes. Sink only had hit water. Shower alternated too hot to cold while running. Had to call for towels every night because housekeeping didn’t leave enough in room. Furniture old. Breakfast buffet had poor selection and expensive. Will not return to this hotel. Newer options in area.

Room tip: Pick another hotel in area
Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Nancy M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 July 2023

Had to wait 2 hours for check in at end of the day called front desk few times for some help kept hanging up the phone lights were not working im room only one light worked. Break fast was cold and had hair in breakfast. Reported to staff

Date of stay: July 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Jesin3062
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 July 2023 via mobile

Staying here for 5 days for a family reunion (7/21/23-7/26/23). Eight rooms in our party altogether. Hilton Gold member for decade so I am familiar with this hotel brand. This is one of the worst doubletree hotel I have stayed. The hotel is a very dated facility. The rooms have beat up furnishings. Our room smells bad which seems like someone urinated on the carpet that we had to keep the window open. Another room in our group had problem with the air conditioning. They called the front desk requesting to change to a different room since we would be staying for 5 days. They were told that they had NO ROOM available (the parking lot looks half-empty parking lot).
When we checked in, no cookies were offered. So I asked the front desk (Asian lady) politely, she told me that they don’t have cookies at this property. What? Later on, we saw a bunch of flight attendants checking in and all were given the cookies!

Date of stay: July 2023
Trip type: Travelled with family
Thank chancB5956GQ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 July 2023

It was exceptional experience with double tree hotel stay. The front desk staffs were very friendly and considerable for guests. Cleaning crew were kind and service oriented. Restaurant staffs were nice and kind.

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank cwjsss
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 July 2023

I arrived the hotel ~1:00PM and the room is ready.
I understand the check in time is usuallly 3 or 4 PM
They asked for extra $60 if I want to check in at 1:00PM.

I never have that experience in any other hotels including other double tree hotel.
Since I have a 2:00PM meeting, I have no option.
I told them that I am not happy but I will paid and write a review about it.

Don't expect a free early check in from them

The hotel is ok inside, a little old outside.

It is located next the free way, so it can be noisy. If you make a wrong turn, you could go acrosss the bridge to NYC. It is $13 toll/mistake

Date of stay: July 2023
    • Value
    • Location
    • Service
Thank L8808LHbarryh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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