Had to wait 2 hours for check in at end of the day called front desk few times for some help kept hanging up the phone lights were not working im room only one light worked. Break fast was cold and had hair in breakfast. Reported to staff
Staying here for 5 days for a family reunion (7/21/23-7/26/23). Eight rooms in our party altogether. Hilton Gold member for decade so I am familiar with this hotel brand. This is one of the worst doubletree hotel I have stayed. The hotel is a very dated facility. The rooms have beat up furnishings. Our room smells bad which seems like someone urinated on the carpet that we had to keep the window open. Another room in our group had problem with the air conditioning. They called the front desk requesting to change to a different room since we would be staying for 5 days. They were told that they had NO ROOM available (the parking lot looks half-empty parking lot).
When we checked in, no cookies were offered. So I asked the front desk (Asian lady) politely, she told me that they don’t have cookies at this property. What? Later on, we saw a bunch of flight attendants checking in and all were given the cookies!
It was exceptional experience with double tree hotel stay. The front desk staffs were very friendly and considerable for guests. Cleaning crew were kind and service oriented. Restaurant staffs were nice and kind.
I arrived the hotel ~1:00PM and the room is ready.
I understand the check in time is usuallly 3 or 4 PM
They asked for extra $60 if I want to check in at 1:00PM.
I never have that experience in any other hotels including other double tree hotel.
Since I have a 2:00PM meeting, I have no option.
I told them that I am not happy but I will paid and write a review about it.
Don't expect a free early check in from them
The hotel is ok inside, a little old outside.
It is located next the free way, so it can be noisy. If you make a wrong turn, you could go acrosss the bridge to NYC. It is $13 toll/mistake
The quality of the service, cleanliness, benefits to Hilton Gold/Diamond members, and food was well done.
I only have three minor concerns.
In-room 1507, there weren't any power outlets close to the bedroom nightstands.
There should have been a small table next to the living room chair. It had an ottoman but no small table to hold drinks.
This is a comment about the check-in/checkout service. Support should be provided under the Hilton app and the hotel checkout TV service to review your bill before clicking checkout. You can now check out on the app but can't see the current bill total. What happens if, after you checkout, you find out later there was an error on the bill?
Otherwise, everything else was close to perfect. I would return to this hotel.
