Hotel was very nice and clean. Nice breakfast. Friendly staff. Would stay here again and definitely recommend to others.
190
44
24
7
21
parkck32
Los Angeles, CaliforniaUnhygienic Breakfast Experience
Reviewed 27 Jun 2024
I had a disgusting breakfast experience during this visit.
Due to the high number of guests, there were more employees working in the breakfast service area compared to other hotels. The staff seemed annoyed because of the crowd.
On the coffee side, a female staff member called over a male staff member, who appeared to be a supervisor, to check the coffee pot, as there seemed to be a problem. The male staff member spoke to the female staff member in Spanish while touching the nozzle holes of four coffee pots with his bare fingers, without wearing gloves. Four other customers next to me saw this and all decided to give up their coffee.
Also they still charged parking fee.
Date of stay: June 2024Due to the high number of guests, there were more employees working in the breakfast service area compared to other hotels. The staff seemed annoyed because of the crowd.
On the coffee side, a female staff member called over a male staff member, who appeared to be a supervisor, to check the coffee pot, as there seemed to be a problem. The male staff member spoke to the female staff member in Spanish while touching the nozzle holes of four coffee pots with his bare fingers, without wearing gloves. Four other customers next to me saw this and all decided to give up their coffee.
Also they still charged parking fee.
Trip type: Travelled on business
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Review collected in partnership with Hyatt Hotels
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Reviews (286)
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All reviews warm breakfast new york clean and comfortable rooms room size power outage perfect place to stay great hotel love this hotel out of state short drive housekeeping staff plenty of free parking visit family easy access stayed for one night great stay staff was friendly and helpful
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23 - 28 of 286 reviews
Rachel K
Nashville, Tennessee, United States
811
Date of stay: June 2024
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria W
2
via mobile
This hotel and employees sucks ! Don’t go there at all !
We booked our room with a week in advance with a business 35k availability credit card and drove 5 hours to get there and they just say you know what ? Fy… off ! Your reservation was canceled for our system, because your card didn’t go through I have been all over USA and Europe never happened something like this before
It was a busy weekend and probably they just want to charge more money,
I will remove my membership from Hyatt and will go sleep in my car before going to one of your facilities!
Find a better place to stay !
Date of stay: June 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
faizasiddique81
Dallas, Texas
1
They were very helpful. The breakfast was excellent. The staff was very good and quick in cleaning the tables.
Housekeeping need to work little hard.
Date of stay: June 2024
Review collected in partnership with Hyatt Hotels
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Milliewb11
Buffalo, New York
1
From the Guest Reception Team Members to the room and breakfast, everything exceeded expectations. Lovely hotel, we highly recommend a stay.
Date of stay: May 2024
Review collected in partnership with Hyatt Hotels
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cunninghamshaun
Orlando, Florida
1
The food at the restaurant for dinner, was all very displeasing. The pizza was undercooked and the wings were over cooked. The mozzarella sticks tasted like the box they must’ve came out of. The front desk called me multiple times regarding payment which was already processed and received. When I called to speak with the staff in order to discuss my displeasure with the dinner, I was told that a manager would return my phone call and that never occurred. I would not recommend this establishment to anyone, other than those who need a last minute place that is close to the city and when all other options have been exhausted.
Date of stay: May 2024
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.