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Milliewb11
Buffalo, New York

Welcoming Experience

5.0 of 5 bubblesReviewed 28 May 2024
From the Guest Reception Team Members to the room and breakfast, everything exceeded expectations. Lovely hotel, we highly recommend a stay.
Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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Reviews (267)
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Traveller rating
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Traveller rating
182
38
20
7
20
Show reviews that mention
All reviews warm breakfast new york clean and comfortable rooms room size power outage perfect place to stay great hotel love this hotel out of state short drive housekeeping staff plenty of free parking visit family easy access stayed for one night great stay staff was friendly and helpful
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11 - 16 of 267 reviews
Reviewed 24 May 2024

The food at the restaurant for dinner, was all very displeasing. The pizza was undercooked and the wings were over cooked. The mozzarella sticks tasted like the box they must’ve came out of. The front desk called me multiple times regarding payment which was already processed and received. When I called to speak with the staff in order to discuss my displeasure with the dinner, I was told that a manager would return my phone call and that never occurred. I would not recommend this establishment to anyone, other than those who need a last minute place that is close to the city and when all other options have been exhausted.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Hyatt Hotels
Thank cunninghamshaun
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 May 2024

Among the best Hyatt experiences we have had anywhere! Very welcoming with everything we needed on site. Clean and quiet room with the benefit of outstanding food and bar service. We were also pleasantly surprised with getting to and from NYC at various times of the day during our four days.

Date of stay: May 2024
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank mikeverbic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 April 2024

If you are planning to visit New York everyday it is a little far if you don't have your own car. It is also kind of secluded we're you need to drive or lyft to get anything. They do offer a snack bar and have a restaurant on sight that is fairly good. Customer service is super nice and helpful.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank jennifered1996
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 April 2024

Staff didn’t respond initially with a new room despite the fact that they had no housekeeping to change the bed so I was expected to take the dirty underwear out the bed and change my own sheets. Once I did get a new room I was escorted in and never prove key to said room because the “system wasn’t functioning properly “

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
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    • Service
Review collected in partnership with Hyatt Hotels
Thank Asmirh D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 March 2024

Clean, comfortable no frills place with early breakfast included. Great for a trip to Fort Lee area. Convenient parking, spacious room and up to date bathroom. Right off Rte 4. Near shops and GW Bridge entrance.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Richard W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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