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May L

Year end travel

4.0 of 5 bubblesReviewed 4 Jan 2024
This location is prime. 15-20mins drive to the city yet you can be away from the crowd. We requested for late check out the night before, and we were told to call to the front desk the next day and that should not be a problem. My kids were super tired and slept until 11:30am, plus we were going to have a long drive home (15hrs), I called to request late check out until 1pm, they said no. It was a little disappointed.
Date of stay: December 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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Reviews (267)
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Traveller rating
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All reviews warm breakfast new york clean and comfortable rooms room size power outage perfect place to stay great hotel love this hotel out of state short drive housekeeping staff plenty of free parking visit family easy access stayed for one night great stay staff was friendly and helpful
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23 - 28 of 267 reviews
Reviewed 2 January 2024

Love that most of your staffs speak Spanish and very friendly to Spanish speaking guests. However, not as friendly to English speaking guests. In & out of the hotel, not one of them greeted us during our stay!

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank mrhs2009
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 January 2024

An absolutely secluded hotel located by the highway, which is in no way accessible for guests relying on public transportation. There's also no indication that one needs to walk 15 minutes along the highway to reach the nearest bus stop and cross the bridge. The only way back is by taxi or Uber, as there's no nearby stop and no means to reach the hotel on foot—it's completely cut off by the highway. The disappointing breakfast offering with plastic cups, paper kid's plates, and plastic cutlery was far below Hyatt standards. Despite being clean and nicely furnished, the hotel definitely gave off more of a motel vibe by the highway. The accessibility and breakfast offering are an absolute disaster. I will caution everyone against this and share my experience on all platforms.

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Mackam51
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 December 2023

Keep up the wonderful work. I needed to travel with my dog and he seemed to be doing great as well. Mostly, I was away from the hotel during the daytime and the room was cleaned so well. Breakfast was excellent as always.

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank richardsong2010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 December 2023

Extremely low water pressure. It had taken me more than 10minutes to get rid of shampoo out of my hair.
Disappointed that during the booking process, nowhere to mention there will be $13 parking fee.
Not many options for breakfast. Also they didn’t even label the almond milk. My daughter has a severe allergy to almond. She almost had drank it.
Upon checkin, I texted hotel - directed by Hyatt app. Nobody answered back.

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank jooheekimlee1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 December 2023

Staff were great, room was clean, convenient location for access to New York City. Breakfast was adequate but could be better. Overall it is a good hotel, and the staff were extra friendly and helpful.

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank cisternadanny2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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