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Carolyn R
Virginia Beach, United States

Nice stop while travelling

4.0 of 5 bubblesReviewed 1 Sept 2024
We stayed here one night as it was convenient traveling home from a vacation. On the plus side: easy to locate, plenty of parking, onsite restaurant, pool, pet fee is less than most other Hilton hotels, friendly and helpful front desk (Thank you Jeremy)and restaurant staff. On the downside: the rugs are all badly stained both in the hallways and in our room.
Date of stay: August 2024
Trip type: Travelled as a couple
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Reviews (868)
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3 - 8 of 868 reviews
Reviewed 22 June 2024

DO NOT STAY HERE . This hotel is disgusting the vents in the rooms that circulate your air are not clean. They are full of dust. I have been in two different rooms here and both beds had major stains on the mattress. The staff does not seem to care about the inconvenience that their disgusting hotel presents for health and safety. When i was moving from one room to the other we passed a used plunger in the hallway. The carpets are stained, and the elevator barely works. DO not stay here!!!!!
P.S. I will be reaching out to the health department.

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tanyar589
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 June 2024

The hotel smelled like mildew when I check in. The green carpet in the room was damp. I asked the desk to switch rooms but they said all are like this. The hotel is very run down and dated. The TV is not HD and only gets 6 stations. The fridge in the room did not work. The beds were the worst hotel bed I have slept in, and I travel 100 nights a year. Hilton should be embarrassed to have their name on this. I checked out after one night and moved to a different hotel

Room tip: Stay anywhere in the area but here
Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank John D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 June 2024

Everything was perfect but I didn’t realize that they do not do housekeeping everyday. I had to ask for my room to be serviced.

Aside from that, the room was clean, the bed was comfortable as always and the pillows very fluffy. As a diamond member, they also brought snack everyday to my room.

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jessie P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 May 2024

I stayed at this hotel for the 1st time. My check-in experience was seamless. Jeremy at the front desk was very nice and helpful and provided great customer service
I came into town a little earlier than 3 pm and was able to check in early.
The hotel was very clean, and the room was comfortable.
Easy access to all major highways.
The breakfast was good also.
I will add this hotel to my list when visiting NJ.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mona J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 March 2024 via mobile

I recently had the opportunity to stay at 2 Aimbridge Properties, one in NYC ( Marriott Courtyard Megan Wright GM) and most recently the Hilton Garden Inn at the Raritan Center in New Jersey GM Dontavius Richardson and experienced excellent service during our stays at both properties .

We were attending a large family function close to the Holton Garden Inn and the GM was reachable and we were provided great rooms in an otherwise very busy weekend (a dog contest). We took the snack upgrade room and had snacks for our stay.

GM Richardson also took the time to explain Hilton’s new policy for Gold Members in not providing a free breakfast but $10 per room per occupant and we found this a much better arrangement as we were not limited to breakfast (which was covered a la carte) but for other meals, snacks and/or drinks.

From entering the front desk to exiting we were constantly made to feel welcome from Deli to Jeremy and Christine and to the housekeeping staff who were always around to provide extra items to service the room.

The gymnast was great with everything needed for a work out

The breakfast and dinner menus were more than adequate, service was great and prices reasonable.

As I mentioned the location was perfect for us and in addition Menlo Park Mall was close by for great shopping as well as fine dining.

We had a great stay and would highly recommend this property as I would other Aimbridge managed properties. Thank you GM Richardson and staff for a very pleasant stay.

I would remind my other guests that while not requested, please remember to provide gratuities for the excellence service received by staff.

Date of stay: March 2024
Trip type: Travelled as a couple
3  Thank EliteTravellers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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