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Emily B

Horrible Experience

1.0 of 5 bubblesReviewed 4 Apr 2022
We booked a stay at OYO online and paid for our reservation at that time. Upon arrival, we were rudely told we also needed to pay an additional $100 deposit for the room and the staff repeatedly and aggressively tapped on the window with a sign stating this, demanding, "How you pay me?" This should be disclosed in the booking information not just demanded upon check in. Then we were told check out was at 11a and no explanation was given when we said the booking confirmation said noon. Again, the staff aggressively tapped a sign taped to the window saying they will automatically charge my card $20/hr for every hour past 11a. Then we went to our room. HORRIBLE! Dirty, stains and mold on furniture, counter and tub. And the smell. 🤢 The door had no inside lock (half was missing) and a 1/2 inch gap at the bottom of the door that you could literally see through. We decided at this time to leave and were told our deposit would be refunded. (They literally have a sign on that same plexiglass window that says no refunds after 10 minutes of checking in so we hurried to tell them we wouldn't be staying) At this time, no refund has been issued. I would NOT recommend staying at this hotel for any reason!
Date of stay: April 2022
Trip type: Travelled as a couple
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Reviewed 13 November 2021

I booked a room at this place through Groupon and I call ahead to confirm since they are paid immediately after purchasing. I get to the motel to check in and I'm told all of the rooms are filled but someone might not show for their reservation which doesn't work for me because I too have a reservation. I message Groupon and they basically say I'm out of luck because the vendor doesn't do refunds which the listing itself never says. Definitely not interested in doing business with them again.

Date of stay: November 2021
Trip type: Travelled as a couple
Thank Drennor973
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 January 2021

This place is the WORST experience ever in a hotel. The room was Filthy! Cigarette Smell in the rooms, Burn marks on carpets, roaches crawling behind the beds, one of the lamps was broken with no lamp shade, wall had Knife stab marks in it! I asked to change my room and the 2nd room was worst than the first! I called OYO customer service and they followed up with customer service front desk and the front desk completely denied me ever complaining about the room and denied my refund! Needless to say i will never stay here again and i urge whomever is reading this not to waste your $$$

Room tip: Pick another hotel. This place is filthy in the rooms!
Date of stay: January 2021
    • Value
    • Rooms
    • Service
Thank Emarsh1914
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 June 2020 via mobile

Bring hand sanitizer, antibacterial wipes, mask, gloves, and hazmat suit. If this is COVID-19 conditions, then I would hate to see pre-COVID-19 accommodations.
Never have I been given such a dirty, disgusting, outdated, and run down hotel room!!
The carpet was SSSSSOOOOO dirty that it was literally discolored. It was black!!!
There were cigarette butts and ashes throughout the room. I don’t smoke.
The shower curtain was dirty and had what looked like mold on it. The bathroom floor was dirty. The faucet off the bathroom was leaking.
Bathroom towels and wash clothes were dirty and had hair on them. The microwave and fridge were dirty.
A cheap price shouldn’t and doesn’t have to subject you to these accommodations. I paid $56 including taxes for one night.
I’ve stayed at cheaper hotels that were immaculate. While in this dump, I kept my shoes on. I slept in my day clothes and didn’t take a shower.
On OYO’s website, deep cleaning in response to COVID-19 is promoted. A complete and utter joke!!!!
Never again will I stay at this chain. I understand that it’s owned and operated locally, but there should be corporate rules and regulations in place to make sure that corporate standards are met.
When I asked for another room, I was told that all of the rooms are in the same condition.
👎🏾👎🏾

Date of stay: June 2020
Trip type: Travelled solo
1  Thank 86erice
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.