I don't typically write reviews, but I feel compelled to do so here, as I have never had such a poor experience at a hotel.

I was attending a concert at MetLife Stadium on a Sunday night, and was looking for a hotel somewhere between the stadium and the Jersey Shore, and went with the Crowne Plaza Edison. On the day before the stay, I called to let the hotel that I'd be arriving very late, lately at 1 or 2 am, and they said that this was not a problem.

After the concert, I arrived at 2 am, and was told that my reservation had been "cancelled." My wife and I argued with the clerk for 20 minutes or so to confirm that there were in fact no rooms available, but he insisted that there were only a few unclean rooms available. While we were arguing, a couple arrived dressed in their wedding attire. They have made a reservation for their wedding night, and were also told that their reservation had been "cancelled."

Notably, nobody reached out to me via phone or email (which they had) and let me know in advance that the hotel had been overbooked and that my reservation was being cancelled. This news was delivered to me at 2:00 in the morning, when I arrived exhausted.

The clerk was willing to call the Crowne Plaza in Plainfield, NJ to see if we could be accommodated there, but we were not interested in traveling there at 2 am, and it was not near where we needed to be.

The clerk noted that there were five uncleaned rooms, and he sent a security guard to check them out to see how dirty they were. We declined this offer of an unclean room.

Ultimately, we were left stranded at 2:00 am to try to figure out what to do on our own. Many hotels in the area were booked, and we ultimately found a room at the Hyatt Regency New Brunswick, ten minutes away.

The next week, I called the hotel and asked to speak to the general manager. After a few attempts, I was patched through to Angelo. I explained entire situation to Angelo, and he took notes, said that he would investigate, and get back to me. He never did. I called several times and also sent an email to the hotel main account, and Angelo never responded.

Not knowing what else to do, I called IHG corporate. I spoke with a representative who was very apologetic (and was disturbed that I was offered an unclean room) and said that he would investigate. I called corporate back and was told that they had reached out to the hotel and had gotten a response from Angelo asking why I had waited so long to reach out about this issue, since my stay was a month ago. I might have just let this pass and not write a review, but this blatant lie--I spoke with Angelo for ten minutes and called/emailed numerous times for follow-up--was too much for me.

Ultimately, IHG corporate resolved this issue by offering me some IHG reward points as a gesture of good will, and I suppose this is an adequate response for my inconvenience. But I do feel compelled to pass this story on as a warning to anybody considering staying at this hotel, and certainly if you are arriving late, you should call while you on your way and make sure that they still have rooms.

Beware of parking your car here. Was here for a Buisness trip. The parking lot was super dark. Someone stole the front grill off of my new car. When I told management they were like there’s nothing they could do. I asked to see a camera & apparently there’s no cameras in their dark parking lot. So this is costing me a lot of money. Rooms are just ok. So at what cost are you willing to stay here if you’re going to get robbed?