We stayed at the Hilton for a funeral. From the get go it was a bad experience. We were supposed to have a handicap room for an 83 year old. To get to the room you needed to take the elevator to the second floor, walk all the way down the hallway the length of the hotel, take a different elevator back to the first floor go down the hall and around a corner. Insane for a person with walking difficulties. We had also booked the room PLUS BREAKFAST on line through Expedia for $10-$15. After talking to the server, then the front desk, then the manager, the hotel said they didn't do that anymore. I said you need to update your stuff on line then to make it accurate. The manager said they would credit our account the money and it wouldn't be an issue. They just needed to wait for the bill to be finalized. I went back to the desk after the bill was finalized spoke to the same front desk person and asked if I needed to hang out while they processed. They assured me the manager would take care of it. A week or so later we get the bill. No credit. So I call, talk to the gentleman at the front desk that checked us in and he said he checked with the manager, no problem....he'll take care of it. Two weeks later it is still not done so I call back and the woman at the desk said they needed to do "research" and that the manager would call me back. Horrible customer service for a lousy $10-$15, especially for a Hilton Gold Member. A customer shouldn't have to follow up 4 times just to get something taken care of. Ridiculous!

I called ahead of time because I read the negative reviews about the construction and I was assured it wouldn’t impact us. And it didn’t!!! Newly renovated, nice clean room (believe me I checked right in the beginning) very nice selection for breakfast and very accommodating staff. We had no issues with our stay and wound stay again.