We checked in yesterday and everything has been perfect. Breakfast was good (eggs, sausage, waffles, yogurt, fruit, cereal, coffee) but the best part were the girls that were responsible for the breakfast. They were kind and made sure that we had everything available at all times. Big shoutout to Judy, Camille, Norma, and Kim. Y’all are the best!!
Dear marciavO4982WE,
Thank you for your review and recommendation of our hotel and associates. I'm pleased to hear that our staff's excellence in service exceeded your expectations and made for a truly fantastic experience. Our team works hard to provide a remarkable stay. I will share your kind feedback. Come see us again soon!
Best,
Robert Fagan
General Manager
Enjoying our stay. The Cafe staff were amazing. Kept things clean, orderly and stocked properly. The breakfast items were delicious. We couldn't have asked for better service.
Thank you Camille & Ana, you both made my family's stay more enjoyable.
Dear lydellp2024,
Thank you for your five-star review and your compliments on our team. While there are several things that I must worry about to make sure the hotel runs smoothly, I am confident that the service of Camille and Ana will be top-notch. We appreciate your business and look forward to hosting you anytime you return to the area.
Best,
Robert Fagan
General Manager
Loved my stay! The front desk team were awesome and helpful. The kitchen staff were fantastic especially the black lady that works there. One area for improvement: Breakfast Manager hospitality and food safety (hair net/secured hair)!!
Dear US2564AFmarcusj,
Thank you for your review of our hotel and our excellent staff. I'm pleased to hear that our staff's excellence in service exceeded your expectations and made for a good experience. We have a great team of dedicated associates who genuinely care about providing each guest with an exceptional stay. I'll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we hope you'll visit us again soon.
Best,
Robert Fagan
General Manager
Location : 4/5
Since it is surrounded mostly by industrial businesses / offices, there is not much walking you can do, due to the lack of sidewalks.
Proximity to the Metlife stadium is good, if you are into watching the games.
Check-in / Check-out : 5/5
It was an absolute breeze and Jared ensured of a smooth process.
Front Desk : 5/5
Kim ensures guests feel At home by striking great conversations and taking care of requests promptly. She also goes out of the way to help guests find their way around.
Room : 4.5/5
Well lit and spacious. You get what you see (I got the King double) in pictures.
The rooms near the building front / rear exits can catch some of the noise from the parking lot where people smoke.
In-room Amenities : 5/5
stove, pots & pans, cutlery, glassware - more than enough to be self sufficient
Restaurant : 5/5
Standard breakfast includes breads, cereals, waffles, and one or two meats.
Camille takes care of guests with a smile every morning.
House-keeping : 5/5
The housekeeping service was very prompt and neat. The staff are also very friendly. Special shout out to Ramona.
Dear Blain_hakunamatata,
Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you, especially for recognizing the staff; I will be sure to share your kind comments. We look forward to seeing you on a return trip.
Best,
Robert Fagan
General Manager
upon arriving at location, i noticed how clean it was on the outside. when i entered the front lobby i was greeted by someone who worked on keeping the floors clean. the front desk young lady was very warm and inviting. the check in process was quick and informative. the rooms outstanding. the elevators were clean, no trash appeared anywhere. in the morning i went to breakfast and Camille went above and beyond to explain breakfast procedures. She is definitely an asset to a already beautiful place. I am traveling with family from Boston Massachusetts and i highly recommend this place to everyone. Keep up the outstanding customer service in a era where most hotels are high and price and low in customer service and appearance...thank you to all the employees. keep up the great work...
Dear Adventure67577607451,
Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review, and we look forward to seeing you again on a return visit.
Best,
Robert Fagan
General Manager
