I booked this hotel to accommodate a field band traveling for a competition at Met Life Stadium. Alicia the manager I worked with was amazing helping us set up this trip. Helped with food and went above and beyond to accommodate our group. Highly recommend this hotel.
Dear Zebraqueen22,
Thank you so much for these kind words! We are in the hospitality business and our main goal on a daily basis is to provide our guests, especially groups, with a stay just like the one you described in this review. Your comments are appreciated because they not only encourage our team but also let other travelers know that they can count on a great experience here. Please come back and see us again soon!
Best,
Nimmi Kaur
General Manager
This is not our first stay, we have stayed at this hotel a number of times. We personally love the Marriott Residence Inn’s and are members. The service is great, it’s clean. Check is always quick. Just. Few minutes away from NYC Timesquare. This is great location, restaurants just a few feet away.
Dear YNogue,
Welcome back! The fact that you are a seasoned traveler who holds our hotel in high regard is not lost on us and is very humbling. Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our patrons. I will share your very nice comments with our team, and I appreciate you taking the time to write a review.
Best,
Nimmi Kaur
General Manager
This was another stellar Residence Inn. Shows what an extended-stay hotel CAN be capable of, cleanliness-wise and otherwise, even when one is only staying for one night. The room was immaculate, and the atmosphere quiet. Smooth check-in, no issues whatsoever.
Dear TeqToo,
Thank you for your kind review; I appreciate you acknowledging our Residence Inn brand consistency. We strive to deliver spotless rooms while providing friendly, efficient service. I'm glad you enjoyed your recent stay, and we look forward to hosting you on your next visit.
Best,
Nimmi Kaur
General Manager
A really great hotel. Super close to restaurants, The American Dream park and a short drive to Liberty State Park which I highly recommend taking a trip to! Clean, Staff was wonderful - Especially Ariel. Comfy bed, nice breakfast, Easily accessible. I would totally recommend this hotel for a family stay. Perfect place to stay on the outskirts of NYC !
Dear rebeccarY6382MQ,
Thank you so much for these kind words! We are in the hospitality business and our main goal on a daily basis is to provide our guests with a stay just like the one you described in this review. Your comments are appreciated because they not only encourage our team but let other travelers know that they can count on a great experience here. Please come back and see us again soon!
Best,
Nimmi Kaur
General Manager
Poorly run, disorganized hotel. Hotel doesn't care out guests. First, I have Gold status with Marriott and I get this kind of treatment so how do you think a regular guest will be treated! Of course, when checking in NO acknowledgment of my Gold status. Before arriving at the hotel I contacted and chatted with the hotel via the Marriott app. After I requested a quiet top floor suite the hotel informed me that the top floor of the hotel was being renovated. But the person chatting with me said they would make sure to keep me 2 floors away from the noise. When I told the person via chat that I didn't want to be on the first floor they replied that was no problem.
When we checked in we got a suite on the 5th floor, right below the construction! I mentioned this to the desk clerk but they didn't care, of course, the same desk clerk that did NOT recognize my Gold status. After getting to the room I chatted once again with the hotel to document the incident. Person refused to give me the email for the hotel's general manager. The person then called the room and said they would leave a note for the assistant manager to look into getting us a different room the next day. No one every contacted me.
The next morning we started to hear the construction noise above us. In addition, 1 of the 2 elevators was locked on the 6th floor so we had to compete with not only all the quests but also the housekeeping staff and their carts going to and from breakfast. Speaking of the poor breakfast, far below Residence Inn standards. We have had better breakfasts at 2 star properties including Holiday Inn Express and Comfort Inn's. Meager breakfast offerings with poor selections. Better be fast at breakfast because before the 9am cutoff the staff is taking what is left of the meager breakfast away, on our first morning everything was gone by 8:58 and no warning like at many well run places that breakfast was ending.
Unlike Marriott's own Fairfield Inn or Hilton's Homewood Suites and Hampton Inn., I am unaware of any 100% satisfaction guarantee at Residence Inn. Now I know why due to hotels like this.
Dear PopTopBob,
I appreciate you taking the time to write this review. Your feedback is helpful and will be shared with our team. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect as a Gold member. The details definitely do make a trip and we regret we missed the mark. Your feedback provides many areas that we can work on in order to improve our guest experience. We would love another opportunity to serve you.
Sincerely,
Nimmi Kaur
General Manager
