A really great hotel. Super close to restaurants, The American Dream park and a short drive to Liberty State Park which I highly recommend taking a trip to! Clean, Staff was wonderful - Especially Ariel. Comfy bed, nice breakfast, Easily accessible. I would totally recommend this hotel for a family stay. Perfect place to stay on the outskirts of NYC !
Dear rebeccarY6382MQ,
Thank you so much for these kind words! We are in the hospitality business and our main goal on a daily basis is to provide our guests with a stay just like the one you described in this review. Your comments are appreciated because they not only encourage our team but let other travelers know that they can count on a great experience here. Please come back and see us again soon!
Best,
Nimmi Kaur
General Manager
Poorly run, disorganized hotel. Hotel doesn't care out guests. First, I have Gold status with Marriott and I get this kind of treatment so how do you think a regular guest will be treated! Of course, when checking in NO acknowledgment of my Gold status. Before arriving at the hotel I contacted and chatted with the hotel via the Marriott app. After I requested a quiet top floor suite the hotel informed me that the top floor of the hotel was being renovated. But the person chatting with me said they would make sure to keep me 2 floors away from the noise. When I told the person via chat that I didn't want to be on the first floor they replied that was no problem.
When we checked in we got a suite on the 5th floor, right below the construction! I mentioned this to the desk clerk but they didn't care, of course, the same desk clerk that did NOT recognize my Gold status. After getting to the room I chatted once again with the hotel to document the incident. Person refused to give me the email for the hotel's general manager. The person then called the room and said they would leave a note for the assistant manager to look into getting us a different room the next day. No one every contacted me.
The next morning we started to hear the construction noise above us. In addition, 1 of the 2 elevators was locked on the 6th floor so we had to compete with not only all the quests but also the housekeeping staff and their carts going to and from breakfast. Speaking of the poor breakfast, far below Residence Inn standards. We have had better breakfasts at 2 star properties including Holiday Inn Express and Comfort Inn's. Meager breakfast offerings with poor selections. Better be fast at breakfast because before the 9am cutoff the staff is taking what is left of the meager breakfast away, on our first morning everything was gone by 8:58 and no warning like at many well run places that breakfast was ending.
Unlike Marriott's own Fairfield Inn or Hilton's Homewood Suites and Hampton Inn., I am unaware of any 100% satisfaction guarantee at Residence Inn. Now I know why due to hotels like this.
Dear PopTopBob,
I appreciate you taking the time to write this review. Your feedback is helpful and will be shared with our team. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect as a Gold member. The details definitely do make a trip and we regret we missed the mark. Your feedback provides many areas that we can work on in order to improve our guest experience. We would love another opportunity to serve you.
Sincerely,
Nimmi Kaur
General Manager
While not fancy, this is a solid reliable hotel. Very convenient location close to Giants/Jets Stadium and American Dream Mall. It is also a short drive to the N Bergen Park/Ride for those wanting to get to the city. Rooms are good size with full working kitchen and a full size fridge. The only issue we had is that the property seems to have incurred Long COVID. They still have limited housekeeping (every other day) and while it's been a while we've been to a Residence Inn, they said that they've dropped the evening food offerings. They said this went way with COVID. Not a lot of perks for Marriott Elite members. Overall, good value for the price.
Dear dw221a,
It is fantastic to hear that your stay met your expectations. We thank you for your compliments regarding our well-equipped rooms, great location, and excellent overall value. Our associates strive to provide exceptional guest experiences and we hope to offer you an even better visit next time. I appreciate your loyalty to Marriott and for taking the time to write.
Best,
Nimmi Kaur
General Manager
We came down from Toronto for a few days. Family of 4 with 2 kids (2yo & 6yo). We chose the King suite for space, microwave and fridge. Our main focus was to visit American Dream Mall for Nickelodeon/ Dreamworks and quick visit to NYC.
Convenient close drive to American dream approx 10min and 20min to Times Square (depending on what time you go). The hotel is located in an industrial business area so don’t expect much looking outside or walking around. The hotel is a bit dated but they keep
It clean and presentable. The only issue I had upon arriving and departing was the automatic doors to keep open. They were not working on both sides of the building. It could have been useful when pushing in or out a trolley full of luggages but it’s not a deal breaker or end of the world. I didn’t even bother complaining about it to them. Everything was working in the room and was clean. The pictures I viewed on the internet matched exactly what I expected.
On my second day I had a slight issue with a breaker being tripped. Javier at the desk was professional on handling the situation. He came up and opened the panel and switched it back on. Awesome service.
The sofa bed is not the greatest or even close to terrible depending on the size of person. The actual mattress barely gives any support. It’s recommended to keep children on it than adults in my opinion,
The complimentary breakfast was basic and it serves it purpose. I would say they did a great job on hosting it. Coffee, cereal, oatmeal, bagel, fruits, scrambled eggs, hard boiled eggs, breakfast sandwiches and fruits. I was happy with what they served. I ate it for 2 days.
Overall it was a good experience and it was what I expected. The price is a great value. I would recommend this hotel for families. I would come here again.
Thank you for keep up to your standards. Much appreciated
Dear Darryll F,
Thank you for choosing our Residence Inn and sharing some feedback on your experience. I appreciate your detailed review. Reflections like yours are appreciated as they give us areas to improve our guest experience as well as compliments on our strengths. We're pleased to hear that our clean hotel, attentive staff, and excellent value made for an enjoyable stay overall. Thank you for choosing us.
Best,
Nimmi Kaur
General Manager
This hotel was clean, fairly priced and convenient location. Free breakfast was great. Eggs, meat, waffles/pancakes, cereal, oatmeal with the toppings and bread. Front desk was very helpful and informative. Provided a bus schedule for NYC and a discount for The American Dream. It is not within walking distance to the American Dream but less than 10 minutes drive. Shuttle system to the stadium is right behind the hotel.
Dear ruudk826,
We are thrilled to hear that we provided you with a great stay at an exceptional overall value. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable experiences. Thank you for selecting our hotel and for taking the time to share your comments on Tripadvisor. We look forward to your return.
Best,
Nimmi Kaur
General Manager
